Celestina Essien

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner and encouraged repeat businesses.
• Maintained detailed records of customer interactions, transactions, and comments for future reference.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Mentored new employees on procedures and policies to maximize team performance.
• Supported sales team members to drive growth and development.
• Reached out to customers after completed sales to suggest additional service or product purchases.
• Increased customer satisfaction ratings 90% by effectively answering questions, suggesting effective solutions and resolving issues quickly.

• Managed office supply inventory by tracking orders and ensuring adequate stock levels were maintained at all times.
• Coordinated travel arrangements for staff members, including making reservations for flights and hotels.
• Assisted with special projects as needed by researching information on the internet or through other sources.
• Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
• Maintained an organized filing system of paper documents and electronic files.
• Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
• Monitored calendars and scheduled appointments based on availability and established load limits.

• Monitored employee performance and conducted regular reviews to identify areas for improvement.
• Conducted periodic inventory checks to ensure the accuracy of stock levels.
• Maintained records of all products sold, returns, and exchanges.
• Performed cashier duties such as processing payments, issuing receipts, and balancing cash drawers at the end of shifts.
• Developed strategies to increase customer satisfaction ratings through improved service delivery methods.
• Analyzed financial data such as sales figures, profits, and losses, to evaluate business performance.

• Contributed to the development, review, and assessment of patients’ general psychological well-being through the administration of various psychological tests and evaluations.

• Actively participated in ward rounds and created awareness while sensitizing patients on mental-related issues.

• Occasionally sat in cases with supervisors and clinical psychologists to understudy and gain relevant experience.

• Conducted research and made presentations on psychological disorders relating to case reviews and on-the-job experiences.