CECILIA GRACE GADU
Administrative Assistant | Customer Service Support
Tema
Summary
A highly organized and detail-oriented Administrative Assistant and Customer Service Support professional with strong communication and interpersonal skills. Experienced in managing administrative tasks, handling customer enquiries, maintaining accurate records, and supporting daily office operations. Proven ability to multitask, work under pressure, and deliver excellent service while maintaining professionalism, confidentiality, and efficiency in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Language
Work History
Sales Assistance
Melcom Limited
10.2024 - 09.2025
Assisting customers, promoting products, maintaining shelves and displays, and supporting daily store operations while providing good customer service.
Warehouse Stock Keeper
CARLCARE SERVICES GHANA
05.2023 - 11.2023
Receiving, storing, and issuing goods, maintaining accurate inventory records, and keeping the warehouse clean and well organized to support smooth operations.
Customer Service Personnel
Hitz Car Rentals
12.2022 - 01.2023
Answering questions about company products and services, processing orders and transactions, resolving issues and troubleshooting technical problems, providing proactive customer customer outreach, handling customer complaints and analyzing customer feedback.
Waitress
Coconut Grove Regency Hotel
07.2016 - 08.2018
Setting up for daily conferences, greeting and welcoming guests, providing enough information about the menu, taking of guest orders, serving of food and beverages, checking with guests to ensure they are enjoying meals, taking action to correct any problems and communicating with guests to resolve complaints or ensure satisfaction.
Administrative Assistant
Moment Enterprise
01.2015 - 05.2016
Keeping of records, sales and marketing, field monitoring and performing cashier functions.
Education
Bachelor of Science - Business Administration – Human Resource Management/IT
Accra Institute of Technology
Accra, Ghana 05.2001 -
High School Diploma -
Accra Girls Senior High School
05.2001 -
Skills
- Able to handle large volumes of data accurately
- Able to work independently and in a team
- Strong oral and written communication skills
- High integrity with strong ethical and problem-solving skills
- Highly motivated, quick learner, and adaptable
- Proficient in Microsoft Excel and data management
- Good analytical and mathematical skills
- Self-motivated with good task prioritization skills
- Capable of working with little or no supervision
- Detail-oriented and able to meet deadlines under pressure
Timeline
Sales Assistance
Melcom Limited
10.2024 - 09.2025
Warehouse Stock Keeper
CARLCARE SERVICES GHANA
05.2023 - 11.2023
Customer Service Personnel
Hitz Car Rentals
12.2022 - 01.2023
Waitress
Coconut Grove Regency Hotel
07.2016 - 08.2018
Administrative Assistant
Moment Enterprise
01.2015 - 05.2016
Bachelor of Science - Business Administration – Human Resource Management/IT
Accra Institute of Technology
05.2001 -
High School Diploma -
Accra Girls Senior High School
05.2001 -
References
Available upon request.