Cecil Sovereign
Accra
Summary
An excellent Executive with over a decade and half experience in Media Sales Management, Key Accounts Management, VAS Operations, Business Development Management, Contact Centre Operations, Telecommunication Sales and Marketing, Administration as well as Project Management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Manager, Corporates
EIB Network
10.2024 - Current
- Company Overview: EIB Network (GhOne TV, Starr FM)
- Serves as the main interface between EIB Network and the Large Corporations in Ghana
- Building relationships with C-level Executives and maintaining it
- EIB Network (GhOne TV, Starr FM)
Sales Director, Ghana – (Part Time Remote)
Zapplu Technologies
07.2024 - Current
- Acts as the Country Manager
- Building relationships with C-level Executives and maintaining it
- Presents new solutions to decision makers and following up to ensure purchase
- Closing deals
B2B Account Manager
AT Ghana
12.2022 - 06.2024
- Served as the main interface between AT Ghana and some assigned Large Corporates
- Built relationships with C-level Executives and maintained it
- Presented new solutions to decision makers and followed up to ensure purchase
- Closed deals
Key Accounts Manager
Huawei Devices
10.2021 - 11.2022
- Serves as the main interface between Huawei and the Network Operators (MTN, Vodafone and Franko Trading which dealt with AirtelTigo and Surfline)
- Built relationships with C-level Executives and maintained it
- Presented new solutions to decision makers and followed up to ensure purchase
- Closed deals
Key Sales Account Manager/ Business Development Officer
Limaa Enterprise Limited
03.2021 - 10.2021
- Managed a sales team of 5 people by planning, strategizing and demarcating territories for the team
- Organized conferences, trade shows and Major Events
- Visited Customers from all the demarcated territories and addresses their issues and concerns
- Prospected for new customers
Senior Sales and Marketing Manager
Asanduff Construction Limited
03.2020 - 02.2021
- Led the sales and marketing team, strategized, planned and executed towards exceeding our given monthly sales and revenue targets
- Oversaw the Sales and Marketing Department
- Developed and Evaluated our marketing strategy and Marketing Plan
- Planned, Directed and Coordinated Marketing Efforts
- Built brand Awareness and Positioning
- Conducted Competitor Research into products and pricing
- Developed and Managing Advertising campaigns
- Managed Key Accounts of our Customers
- Prospected for new clients
- Oversaw Social Media Marketing strategy and content marketing
- Organized conferences, trade shows and Major Events
Product Manager
Huawei Technologies (Ghana) S.A Limited
01.2019 - 02.2020
- Served as the main interface between Huawei and assigned Telecommunication companies on Wireless Network products in Ghana, Liberia and Sierra Leon
- Developed and managed Rural star (wireless) product roadmap to align with customer's expectation and timelines
- Liaised with R&D unit to propose new product line for target markets (Telcos)
- Made presentations on the range of Huawei wireless products to potential customers
- Built leads and converted into viable prospects
- Prepared quotations and negotiated commercials with customers to close deals
Operations Manager (VAS - MTN Ghana)
Huawei Technologies (Ghana) S.A Limited
10.2017 - 12.2018
- Supervised the work of over 4 Assistant Operation Managers
- Ensured a better relationship with All Content Providers
- Exceeded given targets
- Took care of the financial settlements of the Content Providers on a monthly basis
- Ensured the smooth operations of All Value-Added Services
- Ensured the deployments of software and other needed tools to make the running of the projects more efficient
Assistant Operations Manager (VAS)
Huawei Technologies (Ghana) S.A Limited
01.2017 - 09.2017
- Daily operations of the MTN's Game+ and Mobile News Paper
- Ensured a good working relationship with customer (MTN)
- Ensured a better relationship with Content Providers
Relationship Manager
Compu Ghana Limited
11.2016 - 01.2017
- Supported the Sales Department to achieve its monthly sales targets
- Maintained sales volumes by tracking changing trends, competitors and supply and demand
- Prospected for new clients
- Ensured a good relationship with existing customers to repeat sales
- Established sales objectives by forecasting and developing annual sales quotas for branch office and projected expected sales volumes and profit for existing and new products
Contact Centre Team Manager
Millicom Ghana Limited (Tigo)
11.2010 - 01.2015
- Scheduled and monitored over 150 contact Center Executives for work weekly
- Supervised the work of over 50 Inbound/Outbound Call Centre Advisors
- Identified training needs and provided coaching and training to Advisors
- Monitored call and /or work inflows of Agents, products and system performance
- Assisted in developing and reviewing policies and procedures
- Attended to calls in emergencies or where irate customers are involved
- Planned and executed yearly Activities Calendar for the call center
- Staff motivation and Engagement; managing the database of over 150 employees
Customer Service Executive
E-services Africa Limited
09.2009 - 10.2010
- Responded to customers' queries
- Provided solution over the phone
Education
BSc - Business Administration- (Marketing)
05.2015
Business Information Systems - ABE- UK
05.2007
Construction Technician's Course -
05.2006
Skills
- Media Sales Management
- Key Account Management Skills
- Business Development Management
- VAS Operations expertise
- Retail Sales and Marketing Skills
- Contact Center/ Customer Service Management
- Vendor Management Skills
- Presentation Skills
Certification
- Customer Services within a Contact Centre Environment (PROCALL SOLUTIONS)
- Training on Delivering Superior Customer Service within a Call Centre environment
- National Service Training certificate
Languages
English
Ga
Twi
Personal Information
- Date of Birth: 04/14/85
- Gender: Male
- Nationality: Ghanaian
- Marital Status: Married
References
- Andy Akpebu (Mr.), City Manager, Huawei Technologies, +233 20 2088194, andy.akpebu@huawei.com
- Isaac Quist (Rev.), Clerk of Ga Presbytery, Presbyterian Church of Ghana, +233 244242488, sirquist@yahoo.com
Degree
BSc. Marketing
Cooking and Traveling
I like to explore new recipes and also love to travel around the country and the world at large
Timeline
Sales Manager, Corporates - EIB Network
10.2024 - Current
Sales Director, Ghana – (Part Time Remote) - Zapplu Technologies
07.2024 - Current
B2B Account Manager - AT Ghana
12.2022 - 06.2024
Key Accounts Manager - Huawei Devices
10.2021 - 11.2022
Key Sales Account Manager/ Business Development Officer - Limaa Enterprise Limited
03.2021 - 10.2021
Senior Sales and Marketing Manager - Asanduff Construction Limited
03.2020 - 02.2021
Product Manager - Huawei Technologies (Ghana) S.A Limited
01.2019 - 02.2020
Operations Manager (VAS - MTN Ghana) - Huawei Technologies (Ghana) S.A Limited
10.2017 - 12.2018
Assistant Operations Manager (VAS) - Huawei Technologies (Ghana) S.A Limited
01.2017 - 09.2017
Relationship Manager - Compu Ghana Limited
11.2016 - 01.2017
Contact Centre Team Manager - Millicom Ghana Limited (Tigo)
11.2010 - 01.2015
Customer Service Executive - E-services Africa Limited
09.2009 - 10.2010
Zenith University College - Business Information Systems, ABE- UK
Accra Polytechnic - Construction Technician's Course,
African University College of Communications - BSc, Business Administration- (Marketing)
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