Cecil Sackeyfio
Accra
Summary
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Knowledgeable Network Administrator qualified to upgrade software and hardware while monitoring network performance. Enthusiastic professional with background implementing cybersecurity products, including firewalls, antivirus software and intrusion prevention systems.
Overview
19
19
years of professional experience
Work History
Self Employed
MicroCom Solutions
Accra, Ghan
01.2022 - Current
- Sales of IT equipments and solutions to both companies and individuals.
- Expanded the client base by identifying potential customers and offering tailored IT solutions.
- Enhanced customer loyalty through attentive service and regular follow-ups, leading to repeat business and referrals.
- Collaborated with customers and asked questions to assess needs and budgets.
Sales Assistant
L&B Motors
Accra, Ghana
05.2016 - 12.2021
- Built relationships with customers to encourage repeated car business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Technical Support Analyst
Africa Online Ghana
Accra, Ghana
02.2005 - 08.2010
- Enhanced system performance by identifying and resolving complex technical issues.
- Streamlined support processes for increased efficiency and faster resolution times.
- Deployed various types of radios with tailored solutions for major clients of AfricaOnline.
- Deployment of wireless broadband and wiMax solutions.
- Supported all the major products of AfricaOnline from dialup, wireless broadband and WiMAX products.
- Deployment of a point-to-multipoint link using 1800 Cisco router with four outdoor access point(AP) for internet access.
- Setup ISA Server 2004 for Mechanical Lloyd Ghana for caching, VPN connections and Mail servers.
- Configure and install Alvarion Radio, Mikrotik and Nano Station 5 Radio.
- Monitor Access server ensuring that access problems are minimized to a maximum of 1% of total queries on a monthly basis.
- Monitoring of networks, base stations, servers, back hauls and our internationals links.
Education
BSc Computer Science - Information Technology
KNUST
Kumasi, Ghana06.2014
Professional Diploma Software Development - Information Technology
NIIT
Accra, Ghana06.2010
Skills
- Goal-Oriented
- Strong Communication and Interpersonal Skills
- Team Cooperation
- Assembling and upgrading of PC’s and laptops
- Administration of Microsoft Windows and Windows Active Directory
Timeline
Self Employed
MicroCom Solutions
01.2022 - Current
Sales Assistant
L&B Motors
05.2016 - 12.2021
Technical Support Analyst
Africa Online Ghana
02.2005 - 08.2010
BSc Computer Science - Information Technology
KNUST
Professional Diploma Software Development - Information Technology
NIIT