Summary
Overview
Work History
Education
Skills
Timeline
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ABENA BEMAH YEBOAH

AIRPORT CITY, ACCRA

Summary

A dedicated and meticulous Human Resources & Administrative Officer bringing top-notch skills in HR and administrative functions, customer experience research, oral and written communication, active listening and problem-solving and assistance with providing customized solutions in order to build and sustain organizational success.

Overview

11
11
years of professional experience

Work History

HR & Administration Officer

Milife Insurance Company Limited
07.2021 - Current


  • Updated HR databases with accurate employee information to support effective decision-making processes.
  • Maintained strict confidentiality in handling sensitive employee data, protecting privacy rights of all staff members.
  • Coordinated company-wide training sessions to promote continuous learning and development opportunities.
  • Organized, with a committee, staff engagement activities that fostered camaraderie among coworkers while also enhancing overall productivity.
  • Scheduled and coordinated interviews between hiring managers and potential candidates.
  • Set up orientations and initial training for new employees.
  • Conducted background checks on new employees
  • Handled logistical processes in line with staff travel requests
  • Worked with a committee to research on and recommend online learning and development platforms for staff
  • Supported with administrative functions for staff welfare fund


Customer Service/Experience Officer

MiLife Insurance Company Limited
12.2018 - 06.2021
  • Supported the Call Center to assist customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Supported the Customer Experience (CX) team to undertake product design research for incoming company products. Usability tests and focus group discussions were undertaken with 50 participants. Feedback and recommendations were discussed with the Head of CX and referred to management for appropriate action.
  • Supported the CX team to carry out customer experience surveys with 2400+ customers. Client feedback and Customer Experience scores from these sessions were discussed with the Head of Customer Experience with recommendations sent to management.

Executive Assistant

MiLife Insurance Company Limited
08.2016 - 06.2021
  • Preparation and timely delivery of weekly minutes for management and staff meetings. Minutes were ready for submission at least five days to the next management meeting and two months to the next staff meeting respectively.
  • Management of the Chief Executive Officer's schedule of meetings and appointments.
  • Ensuring timely making of management and board travel and logistics arrangements ahead of quarterly board meetings.
  • Oversight responsibility for executive floor housekeeping.
  • Processing of travel expenses and reimbursements for 5-member executive team.
  • Screening of calls and emails and initiating actions to respond or direct messages for the Chief Executive Officer.
  • Assisting with Front Desk duties to manage approximately 30 incoming calls, and emails per day from customers.
  • Filled in to compile sales reports for the Business Development Unit upon maternity leave of the Sales Administrator. Weekly reports were always ready at least a day to presentation to the Chief Executive Officer for a period of six months.

Corporate Relations Officer

MiLife Insurance Ltd.
06.2015 - 07.2016
  • Ensured the timely delivery of quarterly and year-end corporate business unit reports
  • Supported with underwriting and data entry processes for Group and Retail Underwriting Units for 2000+ clients monthly
  • Cultivated strong and trusting rapport with client contacts to promote retention and satisfaction

Administrator

Society Of Insurance And Pension Advisors
10.2014 - 06.2015
  • Organizing of monthly training sessions for 30+ sales personnel as well as timely provision of training materials, refreshments and other administrative requirements.
  • Liaised between training facilitators and sales personnel in information supply, collation of personnel assignments, etc.
  • Arrangement of travel, accommodation and other logistics for facilitators and their scheduled sales training sessions
  • Supervision of workplace housekeeping

Client Account Manager

Synergy Placements (Now Ehjuma)
05.2013 - 06.2014
  • Assisted with registering and interviewing of 40+ potential recruits
  • Arrangement of job interviews for potential recruits. Successfully provided recruits for 10 companies.
  • Improved operations by working with team members and customers to find workable solutions.
  • Presented client-specific strategy and solutions to improve service delivery.
  • Cultivated strong and trusting rapport with client contacts to promote retention and satisfaction.

Education

Msc - Organizational Psychology

Unicaf University
Malawi
Current

Bachelor of Arts - Psychology

University of Ghana
Accra, Ghana

Skills

  • HR & Administrative Support
  • Reports/minutes writing
  • Communication
  • MS Office
  • Client relations
  • Customer Experience Research
  • Travel coordination/ Arrangements
  • Email correspondence
  • Teamwork

Timeline

HR & Administration Officer

Milife Insurance Company Limited
07.2021 - Current

Customer Service/Experience Officer

MiLife Insurance Company Limited
12.2018 - 06.2021

Executive Assistant

MiLife Insurance Company Limited
08.2016 - 06.2021

Corporate Relations Officer

MiLife Insurance Ltd.
06.2015 - 07.2016

Administrator

Society Of Insurance And Pension Advisors
10.2014 - 06.2015

Client Account Manager

Synergy Placements (Now Ehjuma)
05.2013 - 06.2014

Msc - Organizational Psychology

Unicaf University

Bachelor of Arts - Psychology

University of Ghana

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ABENA BEMAH YEBOAH