Summary
Overview
Work History
Education
Skills
References
Timeline
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Casimir Adoumadji

Casimir Adoumadji

Accra

Summary

IT Support Technician with 2 year and a Half of experience in the ICT Department. Known for solid knowledge in information system and communication network maintenance, installation, troubleshooting, administrative support, and user management. Highly effective team player, with proven success in quality control, customer service, technical support, and operations analysis.

Overview

4
4
years of professional experience

Work History

IT Help Desk Technician

COMECA Sarl
Moursal
02.2023 - 05.2024
  • Developed technical solutions for hardware and operating system issues, reducing repeat customer complaints by 25%
  • Enhanced company use of Active Directory, contributing to a more reliable Windows Server system
  • Maintenance of Canon HP Photocopier and Installation of printers
  • Installation of Microsoft Office 365, Antivirus
  • Prevented service disruptions by quickly diagnosing and resolving Linux-based network issues
  • Configured and maintained Windows 10 and Windows 11 machines, resulting in a 10% increase in work process efficiency
  • Assisted in the installation of software and servers, leading to improved system performance and reliability

IT Technician Intern

Stratcom
Kampala
06.2020 - 06.2022
  • Installing and configuring network components (Cisco devices)
  • Configure VoIP phone
  • Installation of Windows Server 2016
  • Setup Active Directory, Create User or group User, Add new User
  • Designed and Implementation MySQL database to increase data retrieval speed
  • Pioneered the use of VMware for creating and managing virtual machines, improving overall network performance
  • Computer repair
  • Graphics Design (Adobe Suits (Illustrator, Photoshop, InDesign, Premiere Pro))

Education

Bachelor of Information Technology -

Ndejje University
Kampala, Ug
10.2023

Cisco CCNA Certificate -

Ndejje University
Kampala, Ug
02.2020

BACCALAUREAT OF SECONDARY EDUCATION -

06.2017

Skills

  • Operating Systems: Linux, Ubuntu (Expert), Windows (Expert)
  • Microsoft Office 365(Excel, word)
  • Hardware & Software: PC Assembly, PC Troubleshooting, Microsoft Office Suite, Antivirus Software
  • Databases: MongoDB (Intermediate), MySQL (Intermediate)
  • Programming: Python (Intermediate), JavaScript (Intermediate), PowerShell (Intermediate)
  • Networking: TCP/IP, IP Addresses, Subnetting, DNS, DHCP, LAN/WAN, VPN
  • Computer and Printer repair and Maintenance

References

  • Stuart McCarthy Sebulime, info@stratcomug.com
  • TIGALBAYE CHRISTOPHE, +23563739812
  • Kemtogue Chritian, +23563035863

Timeline

IT Help Desk Technician

COMECA Sarl
02.2023 - 05.2024

IT Technician Intern

Stratcom
06.2020 - 06.2022

Bachelor of Information Technology -

Ndejje University

Cisco CCNA Certificate -

Ndejje University

BACCALAUREAT OF SECONDARY EDUCATION -

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Casimir Adoumadji