Carolyn Evelyn Pealore
Koforidua
Summary
Dynamic leader with extensive experience at Ghana Post, excelling in team management and operations. Proven track record in enhancing client satisfaction and boosting employee morale. Skilled in problem-solving and resource allocation, successfully driving productivity and profitability through innovative strategies and effective coaching. Committed to fostering a motivated workforce and ensuring compliance with industry standards.
Overview
26
26
years of professional experience
Work History
Regional Head
Ghana Post
08.2021 - Current
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Expanded market presence with targeted marketing campaigns and strong customer relationship building.
- Enhanced client satisfaction by addressing concerns promptly, resolving issues efficiently with tailored solutions.
- Mentored junior team members for career growth, contributing to a skilled and motivated workforce.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Brought on board Three contract Businesses
- Achieved 96% compliance in 2024
District Manager
Ghana Post
01.2016 - 08.2021
- Supervised 19 offices , enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Coordinated logistics, staffing and training to ensure efficiency in operations.
Counter Supervisor
Ghana Post
01.2009 - 01.2016
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Prioritized safety by maintaining a safe working environment through enforcement of adherence to protocols and regular equipment checks.
- Ensured compliance with applicable laws and regulations by staying current on industry updates and adjusting policies accordingly.
- Developed promotional packages to highlight menu items, resulting in increased sales of featured products.
National Service Person
Ghana Telecom Customer Service
09.1999 - 08.2000
- Demonstrated adaptability by quickly learning new roles and responsibilities as needed throughout the service term.
- Delivered high-quality results within assigned projects, showcasing attention to detail and commitment to excellence.
- Enhanced teamwork skills by participating in group tasks and collaborating with fellow National Service members.
- Built effective communication skills by liaising with diverse groups of people within the community and across different agencies.
Education
MBA - CEMBA
Kwame Nkrumah University of Science And Technology
Kumasi, GhanaBachelor of Arts - English
Kwame Nkrumah University of Science And Technology
Kumasi, GhanaMarketing
Institute of Professional Studies
General Arts
Navrongo Secondary School
Navrongo, GhanaSkills
- Team management
- Operations management
- Innovation and creativity
- Human resources management
- Interpersonal communication
- Employee coaching and mentoring
Timeline
Regional Head
Ghana Post
08.2021 - Current
District Manager
Ghana Post
01.2016 - 08.2021
Counter Supervisor
Ghana Post
01.2009 - 01.2016
National Service Person
Ghana Telecom Customer Service
09.1999 - 08.2000
MBA - CEMBA
Kwame Nkrumah University of Science And Technology
Bachelor of Arts - English
Kwame Nkrumah University of Science And Technology
Marketing
Institute of Professional Studies
General Arts
Navrongo Secondary School
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