Carol Ofosua Adufo (Arthur)
Accra
Summary
Experienced Spa and Beauty Professional with 13 years of experience in Spa & Beauty. Excellent reputation for resolving problems while improving customer satisfaction and conducting thorough and high quality training in aesthetics.
Overview
15
15
years of professional experience
Work History
Facilitator in Advanced Skin Therapy - (Full-time)
Art & Skills Technology Institute
06.2023 - Current
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Provided training in advanced skin therapies- Chemical peeling, Micro-needling, Dermaplaning and Microdermabrasion.
- Incorporated real-world examples into course instruction to provide learners with practical applications of advanced skin therapy concepts.
- Created and designed quizzes, tests and projects to assess student knowledge.
- Assessed students' progress and provided feedback to enhance learning.
Part-time Lecturer/ Facilitator in Spa Therapy
FC Beauty College
10.2023 - Current
- Enhanced student comprehension by utilizing diverse teaching methodologies and techniques.
- Promoted collaboration among students through group projects and presentations, fostering teamwork and communication skills.
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Participated in professional development opportunities to stay current with industry trends and continuously improve instructional approaches.
- Increased student interest by incorporating real-world examples into lessons and connecting material to relevant experiences.
- Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
- Utilized distance learning technology to instruct students remotely.
Curriculum Developer-HND Paramedical Aesthetics
CTVET
07.2023 - 04.2024
- Enhanced curriculum quality by conducting thorough research and incorporating best practices in instructional design.
- Collaborated with subject matter experts to develop accurate, engaging, and effective learning materials for diverse audiences.
- Streamlined the course development process through the implementation of project management tools and techniques.
- Evaluated existing curricula and identified areas for improvement, ultimately leading to increased learner satisfaction.
- Designed assessment tools that accurately measured student performance and informed future instructional decisions.
- Ensured alignment between curriculum objectives, instructional strategies, and assessments, leading to clearer expectations for students and improved outcomes.
- Collaborated with colleagues in developing benchmark lessons and identifying curriculum needs of faculty.
- Researched and incorporated current trends and data into standard curriculum for Paramedical Aesthetics specifically, Chemical peeling, Microneedling, and Dermaplaning.
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
- Provided subject matter expertise on all courses, materials and lesson plans.
Owner / Spa Consultant
The Skin Therapist
02.2023 - Current
- Spa consulting
- Technical and operational training for spa staff
- Perform skin consultations
- Perform skin treatments using advanced skin modalities
- Aesthetic training for beginners and professionals.
- Organize and coordinate training programs in the spa industry
- Mystery guest program for Spas
- Review internal systems of spas and organize training plans to address areas in need of improvement.
- Manage day-to-day business operations.
- Consult with customers to assess needs and propose optimal solutions.
Operations Officer/ Product Trainer/ Educator
Minarlife Company Ltd - Ora Spa Consultancy
11.2020 - 11.2022
- Technical and operational training for spa staff
- Conducted training in basic skincare, waxing, pedicure and massage.
- Conducted training in advanced skincare programs such as chemical peeling, dermaplaning, microdermabrasion and micro needling.
- Performed skin treatments using chemical peels, dermaplaning, micro dermabrasion and micro needling.
- Conducted skin consultations and recommended appropriate treatment plans and home care regimen.
- Promoted Lamelle and Elim spa products to spas in Ghana.
- Conducted after sales training in Elim Mediheel & Medihand protocols for client spas.
- Conducted after sales training in the Lamelle facial protocol.
- Product training
- Conducted regular training need analysis for client spas and give the needed recommendations.
- Maintained constructive client and vendor relationships.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Motivated and trained employees to maximize team productivity.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Inventory management and supervising work of team.
Spa Supervisor/ Trainer
Different World Spa
05.2013 - 03.2020
- Conducted training in basic skincare, massage, manicure and pedicure
- Planned training schedules and curriculum
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Oversaw operations by managing activities related to staff training and treatment procedures
- Responded to customer inquiries or complaints.
- Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.
- Performed Spa and Beauty treatments to clients.
Spa Therapist / Assistant Spa Supervisor
Different World Spa
05.2013 - 12.2013
- Maintained care products inventory and inspected equipment and selling areas for stock checks and organization.
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Designed post-treatment at-home care products.
- Assisted manager with daily spa operations.
- Notified supervisor of supply needs to maintain stock of necessary items.
- Resolved customer complaints and facilitated conflict resolutions.
- Provided clients with knowledge of all cosmetic services being provided.
- Informed guests of appropriate products available to increase retail sales.
- Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
Intern Spa Therapist
Forever Clair Beauty Clinic
06.2012 - 11.2012
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Assisted Senior therapists in the treatment rooms
- Prepared treatment rooms for spa treatments
- Demonstrated respect, friendliness and willingness to help wherever needed.
Administrative Assistant
Different World Spa
09.2009 - 05.2011
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
Education
CBT Curriculum Development
ELJEN & CTVET
2024
Master Of Professional Studies - Cosmetic Science And Technology
TECH Technological University
2024
Acne Specialist Course
MBK Cultivate Skin & Nutrition Wellness.
British Columbia, Canada05.2024
BBA - Human Resources Management
Methodist University Ghana
Accra2026
Facilitators License - Competency Based Training
Commission For Technical & Vocational Education
2022
Service Management
Alisons Courses
Online2022
Advanced Elim Foot & Hand Treatment
Institute of Pedology
Online2020
Lamelle Research Laboratories
South Africa2020
Associate of Arts -
FC Beauty College
11.2012
Business Administration
Institute of Aviation & Professional Studies
TakoradiAssociate of Arts - Computer Studies
IPMC
Takoradi11.2009
High School Diploma -
Wesley Girls High School
Cape Coast05.2008
Skills
- Decision Making
- Curriculum development
- Verbal and Written Communication
- Human Resources Oversight
- Customer Service Management
- Spa operations
- Employee training
- Problem-Solving
- Dermaplaning
- Spa retail sales
- Swedish & Hot Stone Massage
- Training & development
- Anatomy & physiology
- Customer consultation
- Employee training and development
- Professional demeanor
- Chemical peeling
- Micro-needling
- Microdermabrasion
- High frequency
- Facial vacuum suction
- Waxing
- Elim Pedicure treatment
Hobbies
*Research
*Reading
*Dancing
*Listening to Music
Timeline
Part-time Lecturer/ Facilitator in Spa Therapy
FC Beauty College
10.2023 - Current
Curriculum Developer-HND Paramedical Aesthetics
CTVET
07.2023 - 04.2024
Facilitator in Advanced Skin Therapy - (Full-time)
Art & Skills Technology Institute
06.2023 - Current
Owner / Spa Consultant
The Skin Therapist
02.2023 - Current
Operations Officer/ Product Trainer/ Educator
Minarlife Company Ltd - Ora Spa Consultancy
11.2020 - 11.2022
Spa Supervisor/ Trainer
Different World Spa
05.2013 - 03.2020
Spa Therapist / Assistant Spa Supervisor
Different World Spa
05.2013 - 12.2013
Intern Spa Therapist
Forever Clair Beauty Clinic
06.2012 - 11.2012
Administrative Assistant
Different World Spa
09.2009 - 05.2011
CBT Curriculum Development
ELJEN & CTVET
Master Of Professional Studies - Cosmetic Science And Technology
TECH Technological University
Acne Specialist Course
MBK Cultivate Skin & Nutrition Wellness.
BBA - Human Resources Management
Methodist University Ghana
Facilitators License - Competency Based Training
Commission For Technical & Vocational Education
Service Management
Alisons Courses
Advanced Elim Foot & Hand Treatment
Institute of Pedology
Lamelle Research Laboratories
Associate of Arts -
FC Beauty College
Business Administration
Institute of Aviation & Professional Studies
Associate of Arts - Computer Studies
IPMC
High School Diploma -
Wesley Girls High School
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