Caroline Ama Davies
Accra
Summary
Dynamic administrative professional with a proven track record at Tobago Gas Ghana, enhancing office efficiency through strong organization and cross-functional communication. Skilled in document preparation and maintaining confidentiality, I successfully improved staff morale and streamlined processes, contributing to a productive work environment. Committed to delivering exceptional support and fostering positive relationships.
Overview
12
12
years of professional experience
Work History
Director Secretary
Tobago Gas Ghana
07.2022 - 02.2025
- Enhanced office efficiency by streamlining processes and implementing new organizational systems.
- Reduced miscommunication incidents by maintaining clear, open lines of communication between departments.
- Drafted professional correspondence on behalf of executives, maintaining a consistent tone that aligned with company values.
- Improved staff morale by addressing concerns promptly and efficiently resolving conflicts when they arose.
- Handled sensitive information with discretion, contributing to a secure and confidential work environment.
- Oversaw daily operations in the office, effectively managing resources and personnel for optimal productivity.
- Trained new administrative staff members on office procedures, contributing to their rapid acclimation to the work environment.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Established administrative work procedures to track staff's daily tasks.
Front Desk Receptionist
Crismon Hotel
10.2019 - 06.2022
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained an organised and clean front office area to create a professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for a more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified the supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organised reception area.
- Improved communication flow by establishing a daily briefing for the front desk and administrative staff.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Helping with all departmental work except the restaurant.
Front Desk Receptionist
Aknak Hotel
02.2013 - 10.2019
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained an organised and clean front office area to create a professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for a more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified the supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organised reception area.
- Improved communication flow by establishing a daily briefing for the front desk and administrative staff.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Helping with all departmental work.
Education
High School Diploma - Hospitality Management
Ghana Institute Of Management And Public Administration
Accra04.2015
Skills
- Strong organization
- Office administration
- Phone etiquette
- Document preparation
- Email management
- File systems management
- Cross-functional communication
- Data verification
- Office supply inventory
- Reception functions
- Confidentiality
- Filing experience
- Cleaning and sanitizing
- Excellent communication
Timeline
Director Secretary
Tobago Gas Ghana
07.2022 - 02.2025
Front Desk Receptionist
Crismon Hotel
10.2019 - 06.2022
Front Desk Receptionist
Aknak Hotel
02.2013 - 10.2019
High School Diploma - Hospitality Management
Ghana Institute Of Management And Public Administration
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