CAROLINE ASSIBI-AKPARIBO
Kumasi, Ghana
Summary
Results-driven professional with a Bachelor’s degree in Actuarial Science from the University of Cape Coast. Experienced in client support, administration, and data analysis across healthcare, insurance, and digital platforms. Proficient in Microsoft Office, health information systems, WhatsApp Business tools, and Canva. Known for delivering efficient, client-focused solutions and supporting business growth through data-driven insights and teamwork.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Digital Customer Support
Sweet Mummy's Yummy
Kumasi, Ashanti Region
02.2025 - Current
- Facilitate timely response to over 250 customers online weekly, enhancing trust in WhatsApp platform.
- Leverage WhatsApp Business tools and other SMS APIs to clarify services, manage client expectations, and streamline communications
- Collaborate with team members to guarantee precise and timely order delivery within 45 minutes per client.
- Design engaging graphics for discounts and promotions using Canva, boosting client engagement..
- Create safe and open channel for clients to report complaints, ensuring swift resolution and improved customer experience.
National service person
Enterprise Insurance
Kumasi, Ashanti Region
11.2023 - 10.2024
- Utilised specialised software to underwrite policies for agents, ensuring accuracy and compliance.
- Delivered exceptional client service by promptly addressing queries and concerns.
- Fostered long-term client relationships through personalised support to cultivate trust and loyalty.
- Issued system receipts while assisting with basic finance and accounting duties.
- Consistently followed up with clients to renew existing business within branch portfolio.
Intern
Enterprise Life
Kumasi, Ashanti Region
07.2022 - 08.2022
- Assisted clients in accurately completing claim, mandate, and amendment forms to ensure smooth processing.
- Compiled and maintained data on client mandate requests, supporting efficient record management.
- Handled client calls, providing timely solutions or directing them to the appropriate department for resolution.
Intern
Komfo Anokye Teaching Hospital (Biostatistics)
Kumasi, Ashanti Region
10.2021 - 12.2021
- Accurately entered patient details into the Lightwave Health Information Management System (LHIMS) to ensure up-to-date and reliable records.
- Managed confidential medical records by compiling, organizing, maintaining, and safeguarding patient data in compliance with privacy standards.
- Coordinated patient appointments and scheduling to optimize workflow and service delivery.
- Maintained daily records of patient visits and interactions for reporting and continuity of care.
- Addressed patient concerns by providing timely solutions, alternatives, and appropriate follow-up actions.
- Conducted weekly reminder calls to enhance patient appointment adherence and reduce missed visits.
Education
Bachelor of Science - Actuarial Science
University of Cape Coast
Cape Coast, Central Region 09.2019 - 05.2023
Skills
- Excellent communication skills (oral & written)
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Client relations and customer service management
- Strong organizational and problem-solving abilities
- Basic graphic design skills (Canva & similar tools)
- Ability to work independently with minimal supervision
- Effective collaborative team player
Languages
English
Fluent
Twi
Fluent
Certification
- Certificate in Microsoft Office 2010, Alison, March 2020.
- Introduction to Cybersecurity, Cisco Networking Academy, January 2025.
Accomplishments
- Electoral Commissioner: Actuarial Science Students Association–ASSAG UCC(2022 2023)
- Deputy Electoral Commissioner: Actuarial Science Student Association–ASSAG UCC (2021-2022)
- House Prefect: Saint Louis Senior High School, Kumasi (2017-2018)
REFERENCES
MR. RUEBEN AMARTEYE KIETEY
Branch Manager Enterprise Insurance Co. Ltd
Mbrom,Kumasi
+233240832472
DR. SAMUEL ASSABIL
Department Of Statistics, University Of Cape Coast
+233240429164
samuel.assabil@ucc.edu.gh
Timeline
Digital Customer Support
Sweet Mummy's Yummy
02.2025 - Current
National service person
Enterprise Insurance
11.2023 - 10.2024
Intern
Enterprise Life
07.2022 - 08.2022
Intern
Komfo Anokye Teaching Hospital (Biostatistics)
10.2021 - 12.2021
Bachelor of Science - Actuarial Science
University of Cape Coast
09.2019 - 05.2023