Calvin Nii Amukwei Quaye
Accra
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Safety-oriented Forklift Operator knowledgeable about proper handling of heavy machinery, pallet jacks, cherry pickers and forklifts. Works well independently and as part of team. Excellent interpersonal communication skills.
Overview
10
10
years of professional experience
Work History
Store Manager
Atata Mini Mart
Fadama, Ghana
01.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Social Media Manager
Sonlink Industry Ghana .Co.Ltd
Accra
01.2022 - 12.2022
- Increased brand awareness by developing and implementing effective social media strategies.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Created comprehensive reports on social media performance, presenting data-driven insights to stakeholders.
- Conducted regular competitor analyses, identifying opportunities to differentiate from other brands in the industry.
Construction Worker
Manet Housing
Accra
02.2020 - 10.2021
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Operated power equipment to move materials and promote job efficiency.
- Assisted with successful, time-sensitive renovations of various structures.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Installed drywall, flooring and other interior finishes to create finished and functional living and work spaces.
- Observed safety regulations on job sites to minimize accidents.
Internet Care Manager
Raphnet Computer and Internet cafe
Accra, Ghana
08.2017 - 11.2019
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Managed backup and recovery of data assets to safeguard system availability.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Logistics Manager
Event Factory
Accra, Ghana
05.2016 - 06.2017
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Reduced warehouse storage costs with effective space utilization strategies.
- Collaborated with cross-functional teams to ensure seamless coordination of supply chain activities.
- Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Resolved shipping discrepancies by coordinating customer and courier communications.
Radio Producer
Hot FM
Accra, ghana
01.2014 - 01.2016
- Provide a friendly welcome to all guests that come on our show and make sure they are comfortable
- Plays listeners requested songs
- Conducts thorough research and field reports needed for programs
- Part of the production team for the hot rush hour between 3pm to 5pm on weekdays and also the hot and classic showbiz review on Hot FM 93.9 on Saturdays.
- Presented production ideas and determined creative scenarios for production and delivery.
- Developed production plans and organized resources to achieve prompt delivery of projects.
- Enforced adherence with safety regulations and industry standards to keep productions compliant.
- Monitored production and evaluated performance against set targets, making adjustments to areas of weakness.
- Coordinated with vendors to obtain supplies needed for shoots at best value for money.
- Coordinated with producers and on-air talent to create program content, new ideas, and segments.
- Developed schedules for production, editing, and duplication for timely delivery.
- Collaborated with marketing and advertising teams to achieve successful launch of projects.
- Developed and implemented strategies to increase production efficiency.
- Devised and implemented strategies to create new revenue streams and cut operational costs.
- Identified and approved equipment and elements required for productions.
Education
West African Senior Secondary Examinations Certificate -
Ghanata Senior High School
Dodowa, Ghana04.2013
Diploma - Radio/TV Presentation
Foundation Media Academy
Accra,Ghana02.2014
Certificate in Forklift Operating. -
Katals Global
Accra,Ghana2023
Skills
- Customer Relation Management
- Forklift operation
- Heavy Equipment Operation
- Sales Expertise
- Time Management
- Data Entry
- Problem Resolution
- Order Entry
- Inventory Management
- Order Management
- Team Collaboration
- Order Fulfillment
- Staff Management
- Staff Training
- Inventory Management
- Quality Control Analysis
- Order Picking and Processing
- Warehouse Management Systems
- Assembly Lines
- Stock Management
- Shipping and Receiving
- Loading and Unloading
- Safety Awareness
- Material Packaging
- Basic Math Aptitude
- Supply Inventory Management
- Problem Analysis
- Preventive Maintenance
- Employee Training
- Loss Prevention
- Retail Inventory Management
- Risk Management
- Revenue Generation
- Sales professional
- Accurate money handling
- Pricing Strategies
- Strategic thinker
- Cash Management
- Opening and closing procedures
Timeline
Store Manager
Atata Mini Mart
01.2023 - Current
Social Media Manager
Sonlink Industry Ghana .Co.Ltd
01.2022 - 12.2022
Construction Worker
Manet Housing
02.2020 - 10.2021
Internet Care Manager
Raphnet Computer and Internet cafe
08.2017 - 11.2019
Logistics Manager
Event Factory
05.2016 - 06.2017
Radio Producer
Hot FM
01.2014 - 01.2016
West African Senior Secondary Examinations Certificate -
Ghanata Senior High School
Diploma - Radio/TV Presentation
Foundation Media Academy
Certificate in Forklift Operating. -
Katals Global