Summary
Overview
Work History
Education
Skills
Interests
Timeline
Work Preference
Languages
AdministrativeAssistant

CALEB NII NORTEY ADOM

BANKER
Accra,AA

Summary

With a diverse background in banking, marketing, and IT, I bring a unique blend of strategic insight and technical expertise to the table. My experience in banking has honed my understanding of financial systems, compliance, and customer engagement, while my marketing acumen ensures a results-driven approach to brand positioning and outreach. Coupled with my proficiency in IT, I excel at leveraging technology to streamline processes, enhance customer experiences, and drive innovation. This multidimensional skill set enables me to bridge the gap between technical solutions and business objectives effectively.

Overview

7
7
years of professional experience
3
3
Language

Work History

CUSTOMER SERVICE OFFICER (PRESTIGE BANKING)

FIDELITY BANK GH LTD
07.2024 - Current
  • Manage and cater to the needs of high-net-worth clients within the Prestige department by
    ensuring swift processing of customer transactions and prompt resolution of customer complaints.
  • Handling customer information with utmost confidentiality, ensuring that sensitive data is
    protected from unauthorized access.
  • Opened over 500 accounts for customers, including individual and business accounts, utilizing
    data-driven insights to identify potential clients for personalized marketing strategies and for
    cross-selling other banking products.
  • Cultivate and maintain strong relationships with existing clients, resulting in an increased client
    retention rate
  • Supporting Relationship Managers in delivering efficient service to customers
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

ADMINISTRATIVE ASSISTANT

UPSA
01.2021 - 01.2022
  • Managed the collection, compilation and analysis of data in support of reports and presentations
  • Managed the general administrative correspondence of the centre; incoming & outgoing calls, email and mail
  • Scheduled and coordinated meetings, appointments and travel arrangements for staff and workers
  • Proofread and review documents for accuracy, grammar, and formatting consistency
  • Maintained accurate database and records to ensure data integrity and confidentiality
  • Drafted, edited and formatted various documents including policy documents, procedures and manuals.

ASSISTANT

MIS, SSNIT
06.2018 - 08.2018
  • Assisted in database administration tasks, such as user access management, database backups, and data security measures
  • Provided technical support to end-users regarding MIS applications, systems, and databases
  • Assisted in diagnosing and resolving technical issues related to data entry, system functionality, and reporting tools.

Project Leader

  • Spearheaded a team of three to conduct an academic research on The Effect of Packaging On Consumer Buying Preference (2023)

Education

Master of Business Administration (MBA) - Marketing

University of Professional Studies
2023

Bachelor of Science - IT Management

University of Professional Studies
2021

Diploma - IT Management

University of Professional Studies
2019

Skills

  • IT Management and Strategy
  • Advanced knowledge in Microsoft Word, Excel, Oracle, PowerPoint
  • Project Management
  • Marketing Strategy
  • Team Leadership and Collaboration
  • Customer Relationship Management (CRM)

Interests

Interests/Hobbies , Writing, Reading, Drumming, Football

Timeline

CUSTOMER SERVICE OFFICER (PRESTIGE BANKING)

FIDELITY BANK GH LTD
07.2024 - Current

ADMINISTRATIVE ASSISTANT

UPSA
01.2021 - 01.2022

ASSISTANT

MIS, SSNIT
06.2018 - 08.2018

Master of Business Administration (MBA) - Marketing

University of Professional Studies

Bachelor of Science - IT Management

University of Professional Studies

Diploma - IT Management

University of Professional Studies

Project Leader

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Career advancement

Languages

English
Bilingual or Proficient (C2)

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CALEB NII NORTEY ADOMBANKER