CALEB SERSAH-SIMPSON
ABLEKUMA
Summary
Diligent and detail-oriented professional with a proven track record in fraud analysis and customer experience management. Proficient in identifying and mitigating financial risks while ensuring regulatory compliance. Adept at leveraging analytical skills to uncover insights and drive informed decision-making. Also, reliable in completing quality work and exceeding expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
FINANCIAL CRIME ANALYST
CALBANK PLC
06.2024 - Current
- Evaluated internal control systems to ensure compliance with applicable laws and regulations related to fraud prevention.
- Performed detailed analysis of financial transactions to identify suspicious activity.
- Assessed customer and client data to detect potential fraud risks.
- Created strategies to reduce instances of fraud by identifying vulnerabilities in existing processes.
- Monitored real-time queues and analyzed high-risk transactions from specified points of sale within business portfolio.
- Conducted interviews with customers to verify their identity and validate information.
- Generated daily, weekly, monthly, quarterly reports on fraud trends and patterns.
SERVICE EXPERIENCE OFFICER
CALBANK PLC
10.2021 - 05.2024
- Identifying customer needs and taking proactive steps to maintain positive experience
- Responding to customer queries and educating same in a timely and effective manner via phone, emails, social media and chat applications.
- Documenting processes and logging technical issues as well as customer compliments and complaints and resolving same.
- Performing product tests, providing support services and facilitating improvements.
- Performing due diligence and KYC on customer records presented through the various touch points.
- Investigating and analyzing customers transactions and complaint for onward resolution.
- Vetting all documents presented through the online portal to meet the bank’s KYC & AML Policy
SALES CONTROL ASSISTANT
NESTLÉ GHANA LIMITED
11.2020 - 09.2021
- Providing daily reports on receivable and overdue balances and maintaining a minimal receivable balance.
- Drive effective co-piloting, providing sales trend analysis and monthly reporting
- Support cash generation through the preparation of payment plans and projections.
ACCOUNT OFFICER (INTERN)
NICO-CHARWAY
06.2020 - 08.2020
- Maintaining financial records and tracking account receivables.
- Preparing payroll register and SSNIT schedules for payment.
- Assisted in processing invoice and receiving payments
- Computation and filing of tax returns.
- Prepare and review interim financial statements.
TELLER (NSP)
CAL BANK (DANSOMAN BRANCH)
09.2018 - 10.2019
- Respond to customer inquiries and resolve issues thereof.
- Responsible for handling customer financial transactions and ensuring accurate and timely processing.
- Balancing cash and figures at close of business and contributing to team's effort.
- Compliance with bank's operations and security procedures and maintaining customer confidence.
Education
Professional Certificate - Accounting & Auditing
Institute of Chartered Accountant -Ghana
11-2026
Certificate - Forensic Accounting & Fraud Examination
West Virginia University (Thru' Coursera)
12-2023
Certificate - Customer Service Excellence
Institute of Digital Marketing & Communication
02-2023
Professional Certificate - Financial Modelling & Valuation Analysis (FMVA)
Corporate Finance Institute (Thru' ALX)
11-2022
Professional Certificate - Accredited Customer Experience Professional (ACXP)
IQ Business
04-2022
Bachelor of Commerce - Accounting
University of Cape Coast
12-2020
Diploma In Commerce - Accounting
University of Cape Coast
10-2018
High School - Business
St. Augustine’s College
Cape Coast04-2014
Skills
- Knowledge in Banking Operations & Software's
- Transaction Review & Activity Monitoring
- Fraud Detection & Investigation
- Regulatory knowledge & Compliance
- Financial & Data Analysis
- Team Collaboration
- Upholding Ethical Standards
- Continuous Learning & Improvement
Career Objective
To leverage my extensive experience in accounting, banking operations and customer experience management as a springboard for a rewarding career in accounting, auditing, and compliance. Dedicated to applying my analytical skills and regulatory knowledge to enhance financial processes, minimize risk, and ensure adherence to industry standards and regulations.
References
- MR. GEORGE BOATENG ADDAI, CalBank PLC, Business Centre Manager, Kumasi., 0261513534
- MR. KINGSLEY ASARE, Driver and Vehicle License Authority (DVLA), Finance Manager., 0542665299
Training & Learnings
- AML/CFT techniques & KYC CDD procedures in Account opening.
- Webinar on AML transaction screening & monitoring
- Financial Fraud and e-crime Awareness
- Information Security Awareness Training
- Emerging Fraud Risks in Fintechs
Certification
.Accredited Customer Experience Professional
.Financial Modelling & Valuation Analysis
.Pursing Professional certification in Accounting
Timeline
FINANCIAL CRIME ANALYST
CALBANK PLC
06.2024 - Current
SERVICE EXPERIENCE OFFICER
CALBANK PLC
10.2021 - 05.2024
SALES CONTROL ASSISTANT
NESTLÉ GHANA LIMITED
11.2020 - 09.2021
ACCOUNT OFFICER (INTERN)
NICO-CHARWAY
06.2020 - 08.2020
TELLER (NSP)
CAL BANK (DANSOMAN BRANCH)
09.2018 - 10.2019
Professional Certificate - Accounting & Auditing
Institute of Chartered Accountant -Ghana
Certificate - Forensic Accounting & Fraud Examination
West Virginia University (Thru' Coursera)
Certificate - Customer Service Excellence
Institute of Digital Marketing & Communication
Professional Certificate - Financial Modelling & Valuation Analysis (FMVA)
Corporate Finance Institute (Thru' ALX)
Professional Certificate - Accredited Customer Experience Professional (ACXP)
IQ Business
Bachelor of Commerce - Accounting
University of Cape Coast
Diploma In Commerce - Accounting
University of Cape Coast
High School - Business
St. Augustine’s College
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