Summary
Overview
Work History
Education
Skills
Websites
References
Hobbies
Timeline
Generic
Caleb Lugudor

Caleb Lugudor

Accra

Summary

Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Customer Service/ Technical Support Lead

MAYEKOO GHANA LTD
10.2021 - Current
  • Key Contributions:
  • Spearheaded the development of a dynamic fundraising web application platform for Mayekoo Projects (www.mayekoo.com), contributing to enhanced engagement and support for the organization's initiatives
  • Demonstrated effective project management skills by overseeing various Mayekoo social impact projects in Ghana, ensuring their successful execution from initiation to completion
  • Played a pivotal role in delivering exceptional technical support on the Gorgias Platform, assisting an average of 20 customers daily
  • Proven ability to troubleshoot and resolve issues promptly, enhancing user satisfaction and retention.

Innovation and Technology Officer

Codlogic Software Engineering
03.2021 - 08.2021
  • Successfully configured and installed a cutting-edge Facial Recognition device
  • Identified issues and resolved problems with hardware and software to improve end-user experience.
  • Maintained and controlled server room, wireless network and server infrastructure.
  • Provided on-site technical support after project implementation and recommended product changes and upgrades.

Innovation and Technology Officer

LETSHEGO SAVINGS AND LOANS PLC
08.2019 - 10.2020
  • Managed help desk tickets, documented resolutions, and provided crucial support in the daily network administration
  • Conducted diagnostics and troubleshooting across various issues, while maintaining meticulous records of help desk resolutions and equipment inventory
  • Orchestrated the creation of 100+ domain email accounts for Direct Sales Agents
  • Revitalized the Letshego Knowledge Hub by implementing Microsoft SharePoint, enhancing accessibility and user experience
  • Skillfully set up, configured, and installed user computers (PCs and Macs), printers, and diverse IT equipment
  • Assured network security and adeptly handled user account creation to uphold system integrity.

Education

BSC. INFORMATION TECHNOLOGY -

Ghana Communication Technology University
Accra, Ghana
07.2019

Skills

  • Technical Problem-Solving
  • Customer Support
  • Process Oversight
  • Customer Communications
  • Team Building
  • Operations Management
  • Technical Troubleshooting
  • Scheduling
  • User Support
  • Help Desk Support
  • Online Chat Support

References

 Jean-Michel Reynolds, Co-Founder of Mayekoo 

 Email: Jean-Michel@mayekoo.com 

 Edmund Adomako, Head of Research, knowledge and Software Development at Codlogic Engineering 

 Tel: +233 24 415 9423 

 Richard Nii Odamtten, Head of Innovation and Technology, Letshego Ghana 

 Email: richardo@letshego.com / richard@odamtten.com

Hobbies

  • Exploring New Technologies
  • Traveling
  • Basketball Enthusiast

Timeline

Customer Service/ Technical Support Lead

MAYEKOO GHANA LTD
10.2021 - Current

Innovation and Technology Officer

Codlogic Software Engineering
03.2021 - 08.2021

Innovation and Technology Officer

LETSHEGO SAVINGS AND LOANS PLC
08.2019 - 10.2020

BSC. INFORMATION TECHNOLOGY -

Ghana Communication Technology University

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Caleb Lugudor