Caleb Darryl Appiah
Tema
Summary
Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Subah Infosolutions
Accra
09.2022 - 11.2023
- - Created and oversaw user accounts in Active Directory and email systems, managing access permissions and configurations to streamline communication and collaboration processes.
- - Executed software updates, patches, and system upgrades to bolster security measures and enhance system reliability, safeguarding against vulnerabilities, and ensuring seamless operation.
- - Conducted comprehensive vulnerability assessments to identify and mitigate potential risks, fortifying the organization's digital infrastructure against cyber threats.
IT Intern
Subah Holding
Accra
10.2021 - 12.2021
- - Offered proactive technical assistance to users, addressing software, hardware, and network issues promptly, to minimize downtime, and ensure swift resolution.
- - Installed, configured and tested hardware components such as routers, switches, firewalls and servers.
- - Executed troubleshooting and diagnostic assessments, employing both remote and on-site methodologies to swiftly detect and rectify technical issues, ensuring uninterrupted operational continuity.
Education
Bsc. Information Technology -
Ghana Communication Technology University
Accra,Ghana07-2022
West African Senior School Certificate Examination -
St. Peter's Boys Senior High School
Nkwatia,Kwahu04-2018
Skills
- Experience with Active Directory
- Network security
- Python
- Traffic analysis
- Help desk management
- Excellent troubleshooting and problem-solving skills
Certification
- ISC2 Certified in Cybersecurity
- Cisco Certified Network Associate
- AWS Certified Cloud Practitioner
Timeline
IT Support Specialist
Subah Infosolutions
09.2022 - 11.2023
IT Intern
Subah Holding
10.2021 - 12.2021
- ISC2 Certified in Cybersecurity
- Cisco Certified Network Associate
- AWS Certified Cloud Practitioner
Bsc. Information Technology -
Ghana Communication Technology University
West African Senior School Certificate Examination -
St. Peter's Boys Senior High School
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