Nana Pomaa Asamoah Asubonteng

Work History

Executive Virtual Assistant

Madwoman Agency

02.2025 - Current

Enhanced customer satisfaction by streamlining communication channels, improving response times, and nurturing strong client relationships across phone, chat, and email.
Collaborated with stakeholders to develop actionable strategies aligned with corporate goals and provided regular updates on project progress and outcomes to improve stakeholder satisfaction.
Conducted comprehensive market research to identify new business opportunities, support service development, and expand market presence through strategic partnerships.
Prepared annual data reports to determine key metrics and assess operational performance.
Streamlined administrative processes by managing email inboxes, prioritizing messages, and coordinating calendars for increased productivity.
Provided exceptional administrative support through data entry, transcription, business correspondence, and document management across multiple projects.
Maintained organized digital and physical database systems for improved access to essential information and operational efficiency.
Answered and screened incoming calls to provide accurate information, schedule appointments, and relay detailed messages.
Managed multiple priorities effectively under tight deadlines while maintaining strong attention to detail and task accuracy.
Ensured timely client deliverables by monitoring deadlines, coordinating with cross-functional teams, and upholding high standards of execution.
Researched relevant topics and events to support the supervisor’s work agenda and strategic initiatives.
Maintained strict confidentiality when handling sensitive client information, reinforcing trust and professional integrity.

Virtual Administrative Assistant

The Email Copywriting Agency

11.2024 - Current

Maintained accuracy in data entry and documentation tasks across multiple systems while ensuring consistent quality control in company databases.
Managed calendars, scheduled meetings, and coordinated travel arrangements for executives to enhance punctuality and improve client satisfaction.
Optimized executive time management by proactively scheduling appointments, prioritizing tasks, and reducing scheduling conflicts.
Supported multiple project teams simultaneously, delivering timely administrative support that increased team productivity and efficiency.
Created and maintained organized digital and paper filing systems for fast, efficient document retrieval and streamlined operations.
Tracked expenses and monitored budgets to simplify financial reporting and ensure accurate recordkeeping for business expenses.
Conducted in-depth research on industry trends, best practices, and key events to support executive decision-making and strategic planning.
Handled sensitive and confidential information with discretion, safeguarding the privacy of clients and executives.
Monitored and organized email inboxes, prioritized messages, and ensured timely follow-up for executive communications. (merged with a similar point from Set 1)
Utilized project management tools such as Trello and Asana to organize team tasks, track progress, and maintain workflow transparency.
Updated and maintained contact databases, ensuring all entries were current and easily accessible.
Managed HR-related documentation, including forms, reports, logs, and records to support internal processes efficiently.
Sorted and distributed incoming mail to ensure prompt attention to client inquiries and internal communications.

Floor Manager

17:59 lounge

02.2022 - 02.2023

Managed daily operations to ensure smooth workflows, on-time task completion, and consistent productivity across all departments.
Oversaw facility maintenance activities, ensuring optimal performance of equipment and infrastructure to minimize disruptions.
Identified and resolved unsafe, unauthorized, or ineffective practices, promoting a secure and efficient work environment.
Monitored compliance with industry regulations, maintaining safety standards and reducing organizational risk.
Successfully managed budgets, meeting financial targets without compromising quality or operational standards.
Improved customer satisfaction through prompt issue resolution and proactive problem-solving strategies.
Optimized inventory control procedures to prevent stockouts, reduce waste, and streamline supply chain management.
Built and maintained strong supplier relationships, resulting in reduced procurement costs and improved product quality.
Negotiated favorable vendor contracts, securing competitive pricing and maximizing organizational profitability.
Directed resource allocation, effectively maximizing use of personnel, materials, and equipment to support efficient operations.

Event Coordinator

Max International LLC

10.2017 - 10.2018

Managed end-to-end event logistics and operations, ensuring seamless execution and positive attendee experiences.
Built strong client relationships, addressing needs throughout the planning process and ensuring satisfaction at every stage.
Developed and implemented creative event themes, décor, and entertainment to deliver memorable and engaging experiences.
Trained and supervised event staff and volunteers, ensuring timely task completion and fostering a collaborative, productive environment.
Mentored junior coordinators, supporting their professional growth and contributing to a positive work culture.
Monitored and maintained event budgets, tracking expenditures and ensuring compliance across multiple projects.
Conducted post-event analysis and gathered attendee feedback, using insights to improve future events and enhance overall impact.
Researched and sourced new vendors and suppliers, securing competitive pricing and improving event quality.
Created status reports and supported senior leadership by providing planning updates, tracking resourcing, addressing risks, and contributing to proposal development.

Usher

Contagion Ghana Ltd

07.2015 - 04.2017

Delivered friendly, professional customer service to event attendees, enhancing guest satisfaction through courteous and informative interactions.
Facilitated smooth entry and exit procedures, including ticket verification and crowd flow management, to ensure a seamless guest experience.
Assisted with seating arrangements, providing directions, lighting paths, and personalized support to patrons, including special guests.
Maintained a clean, safe, and organized venue, conducting regular checks and resolving issues promptly to uphold high standards.
Monitored venue entrances and exits to guarantee guest safety and enforce event access policies.
Supported event logistics, including set-up and breakdown of materials, to ensure timely readiness and smooth transitions during events.
Resolved guest concerns and complaints with empathy and problem-solving skills, boosting overall satisfaction and trust.
Sold tickets, processed payments, and managed admissions with accuracy and efficiency.
Stayed informed about event details, providing accurate information and guidance to attendees.
Adapted to high-volume or understaffed situations, taking on additional responsibilities and contributing to team success.
Collaborated with coworkers to maintain a positive team dynamic and welcoming environment for all guests.
Contributed to audience engagement by proactively interacting with attendees and creating a lively, hospitable atmosphere.

Summary

Overview

Work History

Executive Virtual Assistant

Virtual Administrative Assistant

Floor Manager

Event Coordinator

Usher

Education

Bachelor of Arts - Publishing Studies

High School Diploma -

No Degree - Basic Education Certificate

Skills

LNGG

References

Timeline

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