Bugri Issah Mahama
Summary
A highly organized and proactive banking professional with extensive experience in branch operations seeking a challenging role as client service executive. Strong ability to ensure smooth branch operations and optimize customer experience. Possess in-depth knowledge of banking procedures and regulations. Proven record of managing branch support functions and providing exceptional service to customers.
Overview
11
11
years of professional experience
Work History
Branch Support Officer
GCB Bank Plc
11.2017 - Current
· Handle salary and pension processing through ACH and in the Core Banking Application Software.
· Provides comprehensive support to branch operations by ensuring efficient functioning of various operational processes, such as customer transactions, account maintenance and cash handling.
· Conducted quality control checks to ensure compliance with internal policies, regulatory requirement, and customer service standards.
· Handling administrative task such as maintaining branch records, ordering supplies and reporting branch maintenance issues.
· Scan all outwards cheques and process all GCB cheques paid into GCB accounts.
· Handle all non-cash funds transfer requests through ACH, GIP, SWIFT, amongst others.
- Customer Service Representative -Teller.
- ATM Custodian
- Accounts reconciliation
· Personal Banker
· Perform other banking activities.
CLERK
CAPITAL GROUP LIMITED
06.2013 - 12.2017
- Customer Service Representative -Teller.
- Front and Back Office Duties
Perform other banking activities
Education
MBA - Banking And Finance
Kings University College
09.2019
Bachelor of Science - Accounting
Kings University College
05.2015
Skills
- Working knowledge of Microsoft Word, Excel, and PowerPoint
- Excellent knowledge of Bank’s product and services
- Strong organizational and time management skills
- Strong knowledge of Account Opening, KYC/AML policy and procedures
- Strong knowledge of banking regulations, policies, and procedures
- Excellent interpersonal and customer service skills
Proficient in branch operations procedures including customer transactions, account maintenance and cash handling
- Exceptional attention to detail and accuracy
- Strong problem solving and analytical abilities
- Proficient in using banking software and systems
- Ability to work under pressure ant meet strict deadlines
- Excellent verbal and written communications skills
- Knowledge in power BI and Tableau Software for business data analysis
COURSES/TRAINING PROGRAMS ATTENDED
Oct 2021 - Flexcube 14.3 Upgrade Training
Dec 2023 - Zonal IBPS Upgrade Training
Jan2023 - ATM Custodian Training
June 2015 - Loyal for Life Training, Service Quality Institute
April 2013 - Empowerment, a way of Life, Organized by Service Quality Institute
May 2023 -Account opening Training.
Career Development
Centre for Business Analysis-Business data Analytics April 2022
Young entrepreneurs—entrepreneurship workshop 2014
PROJECTS
Cash Management practice of micro and small enterprises.
(A case study of SMES in bono region of Ghana)
Hobbies
· Walking (Exercise)
· Cooking
Timeline
Branch Support Officer
GCB Bank Plc
11.2017 - Current
CLERK
CAPITAL GROUP LIMITED
06.2013 - 12.2017
MBA - Banking And Finance
Kings University College
Bachelor of Science - Accounting
Kings University College
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