Bryan Kpierele
Front End Engineer
Accra,AA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals as well as learning on the job
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
IT Support Engineer
Registrar General's Department
Accra, Greater, Accra
10.2020 - 10.2021
- Provided replacement files to customers missing data, media files, and software components.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Monitored systems in operation and input commands to troubleshoot areas.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Marketing Intern
MTN Ghana
Accra, Greater Accra
07.2018 - 09.2021
- Collaborated with team members to help expand marketing channels.
- Created proposals and organized pursuit documentation to support marketing staff.
- Worked with vendors to complete projects according to schedule and specifications.
- Conducted consumer surveys and gathered data on purchasing habits for use in branding efforts.
- Shadowed professionals in different situations to increase marketing knowledge.
- Took detailed notes of progress, processes and industry details to better understand marketing and company protocols.
- Responded to email and social media messages according to prescribed policies.
Marketing Intern
MTN Ghana
Accra, Greater, Accra
07.2019 - 07.2021
- Collaborated with team members to help expand marketing channels.
- Planned and executed internal and external marketing events.
- Reported daily work to CMO, identifying areas for improvement and collaborating to increase knowledge and rectify problems.
- Worked with vendors to complete projects according to schedule and specifications.
- Conducted consumer surveys and gathered data on purchasing habits for use in branding efforts.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Set up, completed and tracked customer surveys for local, regional and national campaigns.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
Education
Bachelor of Science - Information Technology
Ghana Technology University College
Accra, Ghana 09.2015 - 03.2020
Skills
Data analysis
Javascript
Social media expertise
Web Design
Digital marketing
Strategic planning
Desktop support
Technical issues analysis
Data recovery
Customer service expert
PC component diagnostics
Windows 10
Web development projects
Python
Algorithm implementation
Programming
Timeline
IT Support Engineer
Registrar General's Department
10.2020 - 10.2021
Marketing Intern
MTN Ghana
07.2019 - 07.2021
Marketing Intern
MTN Ghana
07.2018 - 09.2021
Bachelor of Science - Information Technology
Ghana Technology University College
09.2015 - 03.2020