Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bryan Kpierele

Front End Engineer
Accra,AA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals as well as learning on the job

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work History

IT Support Engineer

Registrar General's Department
Accra, Greater, Accra
10.2020 - 10.2021
  • Provided replacement files to customers missing data, media files, and software components.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.

Marketing Intern

MTN Ghana
Accra, Greater Accra
07.2018 - 09.2021
  • Collaborated with team members to help expand marketing channels.
  • Created proposals and organized pursuit documentation to support marketing staff.
  • Worked with vendors to complete projects according to schedule and specifications.
  • Conducted consumer surveys and gathered data on purchasing habits for use in branding efforts.
  • Shadowed professionals in different situations to increase marketing knowledge.
  • Took detailed notes of progress, processes and industry details to better understand marketing and company protocols.
  • Responded to email and social media messages according to prescribed policies.

Marketing Intern

MTN Ghana
Accra, Greater, Accra
07.2019 - 07.2021
  • Collaborated with team members to help expand marketing channels.
  • Planned and executed internal and external marketing events.
  • Reported daily work to CMO, identifying areas for improvement and collaborating to increase knowledge and rectify problems.
  • Worked with vendors to complete projects according to schedule and specifications.
  • Conducted consumer surveys and gathered data on purchasing habits for use in branding efforts.
  • Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
  • Set up, completed and tracked customer surveys for local, regional and national campaigns.
  • Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.

Education

Bachelor of Science - Information Technology

Ghana Technology University College
Accra, Ghana
09.2015 - 03.2020

Skills

Data analysis

Javascript

Social media expertise

Web Design

Digital marketing

Strategic planning

Desktop support

Technical issues analysis

Data recovery

Customer service expert

PC component diagnostics

Windows 10

Web development projects

Python

Algorithm implementation

Programming

Timeline

IT Support Engineer

Registrar General's Department
10.2020 - 10.2021

Marketing Intern

MTN Ghana
07.2019 - 07.2021

Marketing Intern

MTN Ghana
07.2018 - 09.2021

Bachelor of Science - Information Technology

Ghana Technology University College
09.2015 - 03.2020
Bryan KpiereleFront End Engineer