Summary
Overview
Work History
Education
Skills
Leadership Positions
Hobbies and Interests
Timeline
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BRUNA KRISTA AFRANIE

Osu

Summary

Friendly and motivated individual with an unwavering eagerness to learn and apply new concepts. Strong adaptability and actively seeks opportunities to expand knowledge and skill set in any environment encountered. Committed to continuously enhancing self and making valuable contributions to the success of any organization.

Overview

8
8
years of professional experience

Work History

Online Sales Advisor

HMD Ghana
10.2024 - Current
  • Answering customer questions via online channels, and providing product information.
  • Assisting customers in making informed purchasing decisions, potentially through product demonstrations, or recommendations
  • Checking on the client's machine to ensure it is regularly maintained.
  • Liaising with the maintenance team to ensure the clients' inquiries are attended to quickly and efficiently.
  • Collaborated with other departments within the organization to ensure smooth operations.
  • Provided customer service and support in the parts department, including answering questions and resolving issues.
  • Provided customers with information on products and services available.
  • Followed up with customers post-sale for feedback on product satisfaction.
  • Coordinated with logistics department to ensure timely delivery of goods.
  • Maintained accurate records of all sales activities, including contacts, accounts, orders, payments.
  • Performed cold calling to generate leads for prospective clients.
  • Resolved customer complaints in a timely manner.
  • Collaborated with other departments to ensure successful delivery of services and products.
  • Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
  • Negotiated deals and handled complaints or objections.

Aftersales Advisor

HMD Ghana
03.2023 - 09.2024
  • Handled promptly and accurately.
  • Provided accurate estimates of repair costs, labor times, and parts prices to customers by liaising with both the parts and maintenance teams for discounts when needed.
  • Transformed 50 inactive clients into active customers.
  • Successfully generated $200,000 through targeted sales of spare parts and aftersales.
  • Followed up with existing customers regarding past services performed on their vehicles.
  • Developed strong relationships with customers by providing exceptional customer service.
  • Managed incoming calls from potential customers looking for quotes or information about the services provided.

  • Assisted with scheduling appointments for service work to be performed on the equipment by liaising with the maintenance team.

  • Promptly responded to customer inquiries via phone and email.

  • Updated databases with new and modified customer data.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Strengthened customer retention by offering discount options.

Front Desk Executive

Heavy Machinery Dealership
10.2020 - 12.2022
  • Keep the front desk clean, tidy, and supplied with all the necessary supplies
  • Serving visitors by greeting, welcoming, and directing them appropriately.
  • Answering and forwarding any incoming phone calls while providing basic information when needed
  • Answer all the customers' questions and address their complaints
  • Receiving and sorting daily mail/deliveries/couriers.
  • Referring customers to various department
  • Update appointment calendars and schedule meetings/appointments
  • Perform other clerical receptionist duties such as filing, photocopying, scanning, binding etc.
  • Good communication skills
  • Managing the reception effectively
  • Maintaining the contact list of clients

Customer Service Representative

Assure Advisors Limited
01.2020 - 06.2020
  • Communicating with clients and customers about their experiences with a product or service
  • Providing advice on purchasing products or services
  • Answering client or customer questions about adequately using or accessing a product or service.
  • Taking or processing orders for a product or service
  • Listening to customer or client complaints or concerns and working to resolve their issues

Sales Manager

Assure Advisors Limited
09.2018 - 12.2019
  • Mapping potential customers, generating leads for the organization and generating new opportunities for the organization, and promoting the brand of the company.
  • Motivating team members and ensuring the team is delivering desired results.
  • Making sure each one is living up to the expectations of the organization.
  • Maintaining and improving relationships with the client.
  • Maintaining necessary data and records for future reference.
  • Managed eight (8) team members from Accra Technical University (ATU).
  • Sales of all company's insurance products such as: The five individual life policies such Educare, Lifetime Needs, Funeral Finance Plan Plus, etc.
  • Manager in charge of sales of all Welfare policies.
  • Intensive presentations in companies, schools, churches, and all social gatherings on our policies.
  • Cold calling, cold emailing, and cross sales.

Intern

ElectroIand Ghana Limited
06.2017 - 08.2017
  • Selling company products and identifying the customer’s needs and wants.

Education

Certificate in Higher National Diploma - Marketing

Koforidua Technical University
01.2018

West African Senior School Certificate Examination -

Ofori Panin Senior High School
01.2015

Skills

  • Excellent attention to details
  • Highly dependable
  • Fast learner
  • Excellent communication skills
  • Excellent phone etiquette
  • Multitasking skills
  • Strong customer service skills
  • Advanced communication skills

Leadership Positions

  • Room Coordinator, Ofori Panin Senior High, 09/01/14, 06/30/15
  • Senior Prefect, Living Spring School, 09/01/11, 06/30/12

Hobbies and Interests

  • Reading Novels
  • Listening to Music
  • Learning new things online
  • Singing
  • Playing video games

Timeline

Online Sales Advisor

HMD Ghana
10.2024 - Current

Aftersales Advisor

HMD Ghana
03.2023 - 09.2024

Front Desk Executive

Heavy Machinery Dealership
10.2020 - 12.2022

Customer Service Representative

Assure Advisors Limited
01.2020 - 06.2020

Sales Manager

Assure Advisors Limited
09.2018 - 12.2019

Intern

ElectroIand Ghana Limited
06.2017 - 08.2017

Certificate in Higher National Diploma - Marketing

Koforidua Technical University

West African Senior School Certificate Examination -

Ofori Panin Senior High School

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