NATASHA ECCLES

• Advised customers on product features and benefits, facilitated informed purchasing decisions.
• Collaborated closely with marketing team, ensured brand consistency across all platforms.
• Negotiated favourable contracts to secure long-term profitability.
• Increased sales volume by cultivating strong relationships with clients.
• Handled customer queries efficiently, maintained high levels of customer satisfaction.
• Contributed to annual sales targets through diligent follow-up on leads.

• Consulted with clients to determine architectural preference to meet overall design goals.
• Created professional presentations using InDesign and PowePoint, creatively communicating design intent and direction to clients.
• Reviewed drawings, mock-ups and mood boards, verifying element alignment with creative vision.
• Selected furniture and accessories for different interior spaces and desired form or function.
• Assessed projects against budgets, adapting plans to meet cost limitations.
• Produced and communicated detailed design plans using CAD software.
• Designed floor plans, elevations, 3D perspective views and material boards for review and presentation, maintaining client input throughout.
• Monitored project progress, providing swift solutions and suitable alternatives to design problems.
• Implemented sustainable building practices, promoting environmental responsibility.

Contributed to sales growth by upselling products and services that met customer needs.

• Demonstrated excellent communication skills while interacting with diverse customers.
• Enhanced customer satisfaction by providing efficient and friendly service at counter.
• Ensured timely communication of pertinent information between supervisors, staff, and customers for seamless operations management.
• Resolved customer complaints promptly, resulting in increased customer loyalty and repeat business.
• Managed cash transactions accurately, reducing discrepancies and increasing cashier accountability.

• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Processed customer service orders promptly to increase customer satisfaction.
• Responded proactively and positively to rapid change.

• Developed good relations with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
• Provided coaching and mentoring to new hires, contributing to their successful integration into team.
• Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
• Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
• Managed high volume of calls daily, maintaining composure under pressure while providing exceptional service.
• Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
• Enhanced customer satisfaction by resolving complex issues promptly and professionally.