Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Certification
References
Timeline
Generic

Brigitte Esinam Hogba

Secretary/Insurance
Accra, Ghana,Accra

Summary

Branch Manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Four years history of success in Insurance and Office Management in past and present roles.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Branch Manager

ENTERPRISE INSURANCE
01.2020 - Current
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
  • Resolved escalated customer complaints in a timely manner.
  • Provided feedback on employee performance evaluations conducted by supervisors.
  • Participated in community events to promote brand awareness.
  • Facilitated weekly meetings with staff members to discuss progress on current initiatives.
  • Conducted regular performance reviews for all employees in the branch.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.

Personal Assistant

ENTERPRISE INSURANCE
01.2006 - 07.2011
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Updated contact lists on a regular basis; created new contacts as needed.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Managed calendar reminders for upcoming deadlines or events associated with the office.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
  • Assisted with special projects or tasks related to departmental functions upon request.
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Coordinated meeting logistics such as room reservations and catering services.
  • Maintained organized filing system of paper and electronic documents.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Scheduled meetings and sent invitations specifying time and location.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Anticipated leadership needs by preparing or gathering records, reports and correspondence.
  • Produced and distributed memos, newsletters, and other forms of communication.
  • Processed documents and materials for dissemination to appropriate parties.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Managed daily office operations and administrative tasks efficiently.
  • Coordinated executive schedules, appointments, and travel arrangements.
  • Maintained accurate filing systems for essential documents.
  • Drafted professional correspondence and email communications.
  • Assisted in preparing reports, presentations, and proposals.
  • Performed data entry tasks to ensure record accuracy.
  • Greeted visitors professionally and directed them accordingly.
  • Handled sensitive information discreetly while maintaining confidentiality.
  • Prepared documents such as reports, presentations, agendas, and correspondence.
  • Maintained confidential files related to personnel records or other sensitive information.
  • Sorted mail received daily for distribution throughout the office.
  • Managed office supplies inventory and placed orders when necessary.
  • Scanned documents into electronic format for storage in a secure database system.
  • Greeted visitors in a professional manner and provided assistance with inquiries.
  • Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
  • Proofread documents for accuracy prior to submission to the executive team.
  • Performed calendar management and scheduling of appointments for the executive.
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
  • Checked personal and professional activities to remind employer of priority tasks and deadlines.
  • Organized personal and professional calendars with reminders for upcoming meetings and events.
  • Maintained clerical correspondence via email and phone.
  • Screened telephone calls and inquiries and directed as appropriate.
  • Performed various clerical tasks and organized office areas to promote productivity.
  • Provided assistance communicating, typing correspondence or obtaining information.
  • Submitted reports to and reviewed reports with supervisor.

SECRETARY

ECOBANK GHANA
03.2005 - 09.2005
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Managed calendar reminders for upcoming deadlines or events associated with the office.
  • Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
  • Updated contact lists on a regular basis; created new contacts as needed.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.

Education

PROFESSIONAL EXAM - Insurance

CHARTERED INSURANCE INSTITUTE
UNITED KINGDOM
11-2015

B.ed PSYCHOLOGY - Psychology Teacher Education

UNIVERSITY OF CAPE COAST
07-2003

Some College (No Degree) - Secretarial Studies And Office Administration

HO POLYTECHNIC
HO, GHANA

Skills

  • Excels in team leadership
  • Branch Operations Management
  • Customer Service
  • Verbal/written communication
  • Dependable
  • Information Security
  • Excellent work ethic
  • Information Management
  • Team Supervision
  • Client Relationship Management
  • Team Player
  • Reliable
  • Multi-tasking ability
  • Customer Relationships

Accomplishments

  • won an award for overall best workgroup/branch in 2019

Languages

English
First Language

Affiliations

  • With my background in Secretarial duties, I am an organized and efficient individual.
  • I also have good communication skills.
  • Good at multitasking
  • And reliable
  • These translate into any task I am assigned to perform yielding good results.

Certification

  • Licensed ACII - 2015

References

References available upon request.

Timeline

Branch Manager

ENTERPRISE INSURANCE
01.2020 - Current

Personal Assistant

ENTERPRISE INSURANCE
01.2006 - 07.2011

SECRETARY

ECOBANK GHANA
03.2005 - 09.2005

PROFESSIONAL EXAM - Insurance

CHARTERED INSURANCE INSTITUTE

B.ed PSYCHOLOGY - Psychology Teacher Education

UNIVERSITY OF CAPE COAST

Some College (No Degree) - Secretarial Studies And Office Administration

HO POLYTECHNIC

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Brigitte Esinam HogbaSecretary/Insurance