BRIGHT DANSO

• Analyzed existing operational models, developing new SOPs to maximize efficiencies and communicating quality standards to cross-functional teams
• Ensured effective systems administration of all Digital channels in order to maintain system availability in accordance with approved SLAs
• Applied and practiced Agile Methodology to meet project goals
• Brainstormed and implemented strategies to meet short and long-term company targets.
• Reviewed technical documentation provided by vendors to ensure they are in line with the bank’s standard
• Ensured all processes within the unit are adequately documented and updated regularly
• Ensured proper documentation of all digital banking platforms and processes as per the bank’s policies and best practice
• Coordinated with Business Units and E-Banking to scope, initiate and implement digital projects to help drive’s strategy
• Maintained incident reports on major occurrences regarding digital platform service delivery
• Provided technical project and 2nd-level expert support for all digital channels including ATM, Mobile banking, Cards, Internet Banking, EMV personalization systems and any other digital banking platform deployed by the Bank
• Served as the principal team responsible for all digital channels within the ICT Department and being a technical liaison between the ICT and business teams regarding digital initiatives
• Contributed insights to system integration regarding all digital initiatives of the bank
• Contributed insights to integration of the bank’s digital platform to third party systems
• Monitored and tuning of digital platforms to ensure uptimes in line with the bank’s approved policies
• Participated in the development of annual budgets, operational standards and strategic business goals of the digital unit
• Recorded system updates and bug fixes for digital platforms
• Identified appropriate key performance indicators, reporting on key metrics from digital campaigns
• Supported project quality testing and resolving of issues that delay the test effort
• Liaised with third party vendors and service providers to troubleshoot problems related to the digital banking platforms of the bank
• Served as a liaison between the Business development unit and Customers
• Reviewed customer feedback and comments to improve work tactics and measure growth.
• Coordinated with developers to optimize the architecture, server configuration and optimal visibility to the digital platforms of the bank

• Ensured that all branches have access to the partnered Telcos i.e VODACASH and MTN Portals and are well equipped to perform transactions
• Produced daily Mobile Banking/MTN/VODACASH Mobile Money reports for management review
• Produced daily MTN AND USSD Mobile Banking (PUSH-PULL) transactions volume report for management review
• Ensured that all branches have access to the MTN AND USSD Mobile Banking (PUSH-PULL) Portals and are well equipped to assist customers
• Monitored and tuning of the MTN AND USSD Mobile Banking (PUSH-PULL) services to ensure uptimes in line with the bank’s approved policies
• Ensured that all branches have the capacity to register VODACASH Subscribers.
• Ensured that all branches have a minimum of 2 POS and graduated transactional limits are implemented in all branches on Mobile Banking
• Provided value-added approach to meet customer personal financial needs by analyzing and profiling customers and cross-selling financial products.
• Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
• Conducted performance evaluations, documented outcomes and made recommendations.
• Collected the department's information and developed PowerPoint presentations for use in decision-making.
• Coordinated with third party vendors and service providers to troubleshoot problems related to the electronic banking platforms of the bank

• Was responsible for setting up Sub BMCs approved on the KBTH-HFC Revenue Collection platform
• Reviewed technical documentation provided by the vendor to ensure they are in line with the bank’s and KBTH-HFC standard
• Providing technical project support for the application
• Enrolled, trained and provided technical support for authorizers, billers and tellers after setting them up on the platform
• Monitored the progress of the KBTH-HFC Electronic Revenue Collection platform
• Ensured that the KBTH-HFC Electronic Revenue Collection platform is always up and running smoothly
• Administrated assessment of financial statements, financial data trends analysis and other performance indicators to assess standing and financial position
• Assisted in establishing a new reporting structure that streamlined logistical operations to increase overall revenue
• Ensured effective systems administration of the application in order to maintain system availability by approved SLAs.
• Provided quick emergency response, troubleshooting and problem resolution to the platform and the users
• Consulted users to determine areas in need of improvement.

• Responsible for setting up branches approved on the NLA-HFC Fast Pay/Fast Credit platform
• Enrolled, trained and provided support for officers and tellers after setting them up on the platform
• Monitored the progress of the NLA-HFC Fast Pay/Fast Credit service
• Ensured that the NLA-HFC Fast Pay/Fast Credit service is always up and running smoothly
• Created standard operating procedures and delivered training to credit personnel to improve operational efficiency

Other Responsibilities

• Participated in the production of ATM debit cards requested by customers of the bank.
• Captured data of customers for processing electronic products of the bank.
• Monitored the Bank’s ATM machines onsite and offsite.
• Documented all ATM cards that are sent through EMS to branches of the bank.
• Attended and resolved issues pertaining to customers' complaints with regard to Electronic Banking services provided.
• Performed other administrative duties of the department.

• Designed and created databases
• Performed periodic backups and restores
• Checked and maintains the integrity and security of the database
• Ensured users access data concurrently in the form that suits their needs
• Checked updated statistics to obtain optimal performance
• Verified that the database is running in an optimized fashion, not only at the system level but at the level of tables and queries as well
• Detected deadlocks
• Assisted software planning, development and testing for server, client and web-based deployments.
• Collaborated with the software developer to meet internal developer environment expectations.
• Analyzed and tested applications prior to launch to remedy last minute issues.
• Completed continuous project and team reviews to maintain optimal productivity and quality of work.
• Conducted full lifecycle software development from planning to deployment and maintenance.
• Monitored rollbacks on transactions and system disk space
• Prepared weekly reports
• Directed advertising, marketing and sales programs

• Established positive relationships with students, parents, fellow teachers and school administrators
• Graded assignments and tests and documented results into filing systems
• Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring
• Supervised children and participated with children in activities
• Helped students master learning concepts through one-on-one and small group tutoring
• Assisted teachers with lesson preparation and curriculum implementation
• Contributed to positive, educational setting by delivering gentle discipline and promoting student success
• Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts
• Prepared lesson materials and visual aids to reinforce lesson concepts
• Organized student performance and enrichment activities to facilitate learning
• Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers
• Helped students master assignments and reinforced learning concepts
• Provided individualized and small group support to reinforce classroom topics and promote student learning.

• Ran backups for daily input and output of work
• Reconciled contributors’ contributions to their monthly payment
• Maintained records of customer needs and preferences
• Managed backup, user account and helpdesk systems
• Ensured all computers and servers are well networked and functioning efficiently
• Provided users with tech support for IT problems and account maintenance
• Prepared weekly reports and submitted to Senior Information Sys. Management Officer
• Entered data proficiently and efficiently
• Served effectively at the customer relations office

• Student Representation Council Vice President Presbyterian University College in the year 2011-2012
• Student Representation Council Financial Committee Chairman Presbyterian University College in the year 2011-2012
• Entertainment Prefect Abetifi College of Education in the year 2004-2005

• Executive Member, SRC Presbyterian University College
• Member, ICT-USA Presbyterian University College
• Member, Soccer Team Presbyterian University College
• SIFE, GHANA CO-FOUNDER Presbyterian University College
• Participant Certificate for MA MONEY WORKS CONFERENCE (Databank-Leadership DUES)
• Co-Founder, LIFE TRIANGLE(NGO)