Bright Azamesu

Responsibilities

• Designed and implement operational processes that align with the company's growth strategy.
• Forecasted operational needs and plan for scalability as the customer base expands.
• Identified inefficiencies in existing workflows and introduce automation or streamlining measures.
• Monitored key performance indicators (KPIs) and adjust processes to meet targets.
• Oversaw the implementation of technology systems that improve operational efficiency.
• Collaborated with the tech team and partners to ensure platforms meet operational needs (payment gateways).
• Managed and oversaw the operations team, including customer support, payment processing, and vendor management.
• Worked closely with the risk management team to implement fraud prevention measures.
• Oversee repayment tracking, collections, and delinquency management.
• Optimized cash flow to ensure timely vendor payments and minimized operational risks.
• Managed relationships with external vendors (Suppliers, credit bureaus, payment processors).
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Streamlined processes to improve and optimise office operations.
• Directed daily operations, ensuring smooth business continuity.
• Developed operations strategies for entering new market segments.

Responsibilities

• Responsible for maintaining constant communication with managers, staff, and vendors to ensure proper company operations.
• Preparation of tender documents
• Product costing and variance analysis
• Cost-benefit analysis
• Represented the company in negotiations with customers, suppliers, government departments, and other key contacts to secure the most effective contract terms.
• Monitored company operations and ensure business practices comply with regulatory and legal requirements.

Roles and Responsibilities

• Responsible for overseeing all content creation activities for the organizations service categories as well as upload and transmission content.
• Worked alongside partner service providers for content delivery and fixing of any issues impeding service delivery.
• Managed all aspects of the content marketing process, ensuring all content is promoted to the right audience.
• Keeping up to date with industry best practice and monitoring content activities of competitors.
• Ensured all content services are delivered on time.

Roles and Responsibilities

• Managed the Unite responsible for Student Identity Cards (Visa Card) at University of Ghana School of Graduate Studies, Legon.
• Responsible for loading student ID card (Visa Card) with electronic money.
• Responsible for distribution of Student ID cards (visa cards) at University of Ghana Graduate School. Attend to customers promptly.
• Delivered the expected level of service to customers. Effectively resolve all customer enquiries, complaints and issues raised by the customer.

Roles and Responsibilities

• Responsible for Cross checking sales report from the sales department with the filed waybills.
• Making available account, shipping and logistics and stores documents upon demand from this departments.
• Entering new data into the archives data base.