BRIGHT APPIAGYEI-BOATENG
Summary
I am an administrative and operational specialist who has an experience in health and safety and apply it in all fields of work irrespective of the sector. I have built a career in hotel management and operations. I am however open to other areas where my skillset is needed. My personal objective is to increase my experience within a company that demands high standards, encourages growth, creates business partnership, foster an environment of teamwork and build trust with managers and employees to create a positive work environment across all functions. I am very open minded and open to learn, innovative, highly motivated, analytical and a dynamic individual with great networking and human relations skills.
Overview
12
12
years of professional experience
Work History
Hospitality Manager
Suntaa Beach Boxx
- I oversee all the operations of the cabins, including activities of all departments
- I inspect all the rooms regularly in order to check if they are keeping up with the cabin standards
- I oversee the safety and comfortability of guest by providing basic utilities
- Water, Electricity etc}
- I handle clients enquires, queries and complaints
- I ensure that all cabins are cleaned and well kept to the standard of our clients
- Manage budget and approve expenditure.
General Manager
Ultimate Hotel
- 11.2020
- Had an oversight on all the operations of the hotel, including activities of all departments
- Inspected all the rooms regularly in order to check if they are keeping up with the hotel standards
- I was responsible for recruiting, training, and supervising staff
- I was responsible for managing budgets
- I planned maintenance works, events, and room bookings
- I managed and coordinated employees’ duties (receptionist, janitor, clerks, and so on)
- I motivated workers and promoted teamwork to ensure optimum service and guests’ needs are met
- I organized and coordinated the use and rental of hotel spaces for social events, meetings, and parties, and conferences, etc
- I ensured good, smooth, and effective interaction with guests
- Monitored daily and monthly revenue generated, as well as cost and expenses
- Kept track of budgets and expenses, including reviewing financial reports and statements
- Upheld the guidelines established by the hotel management board and ensured that employees adhere to the laid down rules and guidelines.
Operations Manager
Ultimate Hotel
- 12.2019
- Responsible for ensuring that each department delivered a consistently high standard of guest service
- Maintained effective cost controls in all areas
- Also, achieved business objectives and maximised the profitability of the organization
- Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations
- Worked alongside all Head of Departments (HODs) to ensure the smooth running of the day-to-day operations of the hotel and restaurant
- Planned and directed the hotel main operations including quality, standards, cleanliness, guest satisfaction
- Conducted regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback
- Deputised for the General Manager in his absence and at various meetings & events
- Was responsible for maximising profit through the consistent delivery of the highest standard of service
- Ensure consistent implementation and review of Standard Operation Procedures throughout all Departments
- Was responsible for all day-to-day queries, complaints or problems that arise in the hotel
- Monitored the hotel functions book and familiarised myself with all updates & amendments
- Liaised daily with the General Manager to forecast Hotel business on a weekly basis and plan accordingly
- Maximised financial opportunities and achieved pro-active up-selling environment throughout the hotel
- Carried out Duty Management shifts as required
- Conducted regular fire walks and Health & Safety audits
- Promoted a positive employee relations culture through effective communication and regular team meetings
- Carried out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
Front Desk Manager
Afia Beach Hotel
09.2014 - 10.2018
- Provided service training on regular basis, utilizing (where necessary) local classes and other corporate training resources
- Ensured that orientation for new team members is thorough and completed in a timely manner
- Demonstrated self-confidence, energy, and enthusiasm as example to team members
- Motivated and encouraged staff to solve guest and staff related issues
- Managed the front desk team, set up 24 hours reception and Property Management System (eZee)
- Supervised the laundry and housekeeping staff and worked along with them to regularize their operating systems
- Assisted the managing Director in all matters pertaining to grounds and maintenance, renovations, and construction
- Managed petty cash
- Liaised with Procurement, Stores and Quality Assurance Officers and helped developed systems (both electronic and manual) for effective provisioning, purchasing of supplies and development of checklists
- Managed petty cash vouchers
- Mobilization and Formation of women in fish smoking groups as part of the implementation of activities
- Training of community volunteers for project implementation
- Participated in the production and dissemination of tools for the assessment, monitoring and evaluation of project activities
- Organized events for community entry, sensitization, and project exit
- Prepared and submitted biweekly field and financial reports to project partners and stakeholders.
Receptionist
Afia Beach Hotel, Accra
05.2014 - 09.2014
- Greeted guest; answered any questions or concerns
- Maintained an orderly desk
- Operated computer programs and multi-phone systems
- Maintained guest records and book reservation
- Completed basic cashier and bookkeeping responsibilities
- Contacted necessary staff to solve problems when challenges arise to ensure comfort for guests.
National Service Person
La Veterinary Hospital
09.2012 - 12.2013
- Fed, groomed and weighed animals
- Cleaned cages and bathe animals
- Sterilized equipment and cleaned examination tables and rooms
- Restrained animals during examinations or vaccinations
- Soothed upset or frightened animals
- Administered medication prescribed by Veterinarians (e.g
- By mixing it with food)
- Observed animal behaviour or health condition and report to the Veterinarian
- Helped in cases of emergencies
- Handled administrative duties such as scheduling appointments or calling patients in the examination room by priority
- Kept accurate records and logs
- Reassured clients that their pets are being cared for and explain issues (e.g., lack of appointments, insurance matters)
- Advised pet owners on nutrition and healthcare.
Field Supervisor - Internship
Benso Oil Palm Plantation
06.2008 - 07.2008
- Developed work schedules for field staff
- Supervised technicians and other assigned personnel
- Ensured efficient operations on the field.
Secretary
Overhead Block Factory and Washing Bay, Accra
05.2006 - 04.2007
- Liaised for incoming and outgoing phone and mail correspondences
- Communicated information to customers, scheduled appointments and followed up on inquiries
- Routine clerical task errands to assist manager and others
- Ordered office supplies, took minutes during meetings
- Managed files and other records in the office.
Education
B.Sc (Science) General Agriculture -
University of Cape Coast
05.2011
WASSCE (Agricultural Science) -
Kumasi Academy
05.2006
Skills
- Experience in event organizing
- Excellent oral communication skills
- Excellent report writing skills
- Instructional and good presentation skills
- Ability to work in difficult terrains with little or no supervision
- Good human relations and interpersonal skills
- Team Leadership
- Team Liaison
- Experience in Recruitment / Staff Development
- Excellent in Procurement
- Data Management Skills
- Expertise in Budgeting and Financing
- Organized and ability to Multitask
- Extensive Use of MS Word and Excel in Performing Official Duties, including Research and Budget Analysis, Writing of Letters, Memos and Reports
- Extensive Use of MS PowerPoint for Presentations
References
- Miss Agnes Osei – Owusu, Secretary, University of Cape Coast 0273259703
- Mr. Desmond Konadu Yiadom, Director of Operations, Ultimate Hotel 0249227896
Timeline
Front Desk Manager
Afia Beach Hotel
09.2014 - 10.2018
Receptionist
Afia Beach Hotel, Accra
05.2014 - 09.2014
National Service Person
La Veterinary Hospital
09.2012 - 12.2013
Field Supervisor - Internship
Benso Oil Palm Plantation
06.2008 - 07.2008
Secretary
Overhead Block Factory and Washing Bay, Accra
05.2006 - 04.2007
Hospitality Manager
Suntaa Beach Boxx
General Manager
Ultimate Hotel
- 11.2020
Operations Manager
Ultimate Hotel
- 12.2019
B.Sc (Science) General Agriculture -
University of Cape Coast
WASSCE (Agricultural Science) -
Kumasi Academy
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