BRIGHT AMENU
Adept Network Support Engineer with a proven track record at KENLY SOLUTION, enhancing network reliability and performance through expert troubleshooting and root cause analysis. Skilled in network security and fostering strong relationships, I've significantly reduced downtime and improved client trust. My technical acumen and interpersonal skills drive efficient resolutions and revenue growth. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Work History
Network Support Engineer
6 Years 10 Months- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
- Managed network upgrades, migrations, and expansions while minimizing disruptions to daily operations.
- Analyzed root causes of recurring issues to develop long-term solutions that increased reliability across multiple networks.
- Reduced downtime for clients by providing efficient technical support and timely issue resolution.
- Oversaw junior-level engineers, directing work orders while monitoring performance metrics and consumer feedback.
Revenue Officer
4 Years 2 Months- Increased revenue by implementing effective tax collection strategies and monitoring taxpayer compliance.
- Supported management with ad hoc reporting needs, enabling informed decision-making regarding revenue collection efforts.
- Promoted transparency through clear reporting of findings during audits, enhancing understanding between taxpayers and the agency.
- Provided guidance and service on various financial problems in order to assist taxpayers' in resolving tax issues.
- Developed strong working relationships with taxpayers, fostering trust and encouraging voluntary compliance.
- Maintained detailed case documentation, ensuring accurate recordkeeping and streamlined communication among team members.
- Improved data accuracy by validating taxpayer information and updating records as needed.
Education
WASCE
DIPLOMA - Computer Networking
- A, NIIT GHANA, 2020 - 3.50 GPA Conversion
- 2.50 Minimum Average