BRIGHT AGBOTUI
Accra
Summary
I am a highly organized, disciplined and productive Purchasing employee with diligence, resourcefulness and experience to expand and improve operations for multiple locations. Self-directed and proactive with strong programme management abilities. Can work with clients to determine requirements and provide excellent service.
Overview
4
4
years of professional experience
Work History
Customer Service Executive
FedEx Ghana, Head Office
08.2025 - 10.2025
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Collaborated with team members to streamline communication and improve service delivery.
- Managed escalated issues professionally, maintaining composure under pressure.
- Conducted follow-up calls to ensure resolution of customer concerns and inquiries.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Researched and corrected customer concerns to promote company loyalty.
Supply Officer - National Service
Ga South Municipal Assembly, Head Office
11.2022 - 10.2023
- Conducted supply inventories and prepared related reports.
- Developed and implemented procedures for ordering, storing and distributing supplies.
- Coordinated with vendors to ensure timely delivery of goods.
- Counts incoming stock and reconciles it with requisitions.
- Managed stock levels and distribute supplies from stock.
- Maintained accurate records of all incoming and outgoing shipments.
- Assisted in analyzing purchasing trends to forecast future needs.
- Collaborated with departments to determine their supply requirements.
- Monitored stock levels on a regular basis to avoid shortages.
Purchasing Assistant - Internship
University of Ghana, Legon
09.2021 - 11.2021
- Reviewed purchase orders and invoices for accuracy.
- Developed relationships with vendors to ensure timely delivery of goods.
- Maintained records of all purchases, pricing, and other important datas.
- Prepared reports and created reports on the status of current orders, inventory levels, and deliveries.
- Helped in monitoring stock levels to determine purchasing needs and make predictions for reordering.
Education
Higher National Diploma - Purchasing and Supply
Accra Technical University
Accra, Ghana.WASSCE - General Arts
Tsiame Senior High School
Tsiame, Volta Region, Ghana.Skills
- Negotiation
- Stocktaking
- Professional communication skills
- Decision-making ability
- Team direction
- Strategic planning
- Purchasing management
Languages
English
Proficient
C2
Ewe
Proficient
C2
Twi
Proficient
C2
Hobbies and Interests
- Researching.
- Writing.
- Music.
Timeline
Customer Service Executive
FedEx Ghana, Head Office
08.2025 - 10.2025
Supply Officer - National Service
Ga South Municipal Assembly, Head Office
11.2022 - 10.2023
Purchasing Assistant - Internship
University of Ghana, Legon
09.2021 - 11.2021
Higher National Diploma - Purchasing and Supply
Accra Technical University
WASSCE - General Arts
Tsiame Senior High School