Bridgette Larni Otuteye
Tema
Summary
Dynamic sales and customer support manager with a proven track record at Elbrikg Group Ltd, enhancing customer satisfaction through strategic planning and effective problem resolution. Skilled in CRM optimization and team leadership, I successfully increased sales and improved retention rates, fostering strong client relationships and driving business growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager, Sales and Customer Support
Elbrikg Group Ltd
Tema Community 18 Lashiebi
01.2026 - Current
- Managed daily customer support inquiries, ensuring timely and effective resolutions.
- Coordinated sales process improvements to enhance customer satisfaction and streamline operations.
- Developed training materials for new team members, fostering a collaborative work environment.
- Assisted in implementing CRM software to track customer interactions and streamline communication.
- Resolved escalated customer issues by collaborating with cross-functional teams to ensure satisfactory outcomes.
- Analyzed customer feedback data to identify areas requiring improvement or adjustments in our services or products.
- Increased sales by developing and implementing effective sales strategies.
- Improved customer retention rates by creating loyalty programs that incentivized repeat business.
- Optimized the use of CRM software, enabling better tracking of leads, contacts, and deals for increased sales effectiveness.
- Conducted detailed market analysis to identify potential opportunities for growth and expansion.
- Collaborated with cross-functional teams for product development, resulting in increased market share.
- Developed annual budgets and forecasts for the department, effectively managing resources for maximum results.
- Facilitated regular team meetings to ensure alignment on goals and objectives as well as address any challenges or concerns.
- Established strong client relationships by conducting regular follow-ups and maintaining open communication.
- Enhanced customer satisfaction through attentive support and prompt issue resolution.
- Evaluated competitors'' offerings regularly to maintain a competitive edge in the market landscape.
- Built relationships with customers and community to establish long-term business growth.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Prepared sales presentations for clients showing success and credibility of products.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
- Conducted market research to identify trends and inform sales strategies for targeted outreach efforts.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Financial Controller
Elbrikg Group Ltd
Tema Community 18, Lashiebi
01.2026 - Current
- Prepared monthly financial statements and reports for management review.
- Assisted in budget preparation and forecasting processes to ensure accuracy.
- Monitored cash flow and reconciled bank statements regularly for compliance.
- Supported year-end audit preparations by organizing financial documentation.
- Improved financial reporting accuracy by streamlining processes and implementing efficient financial controls.
- Conducted regular variance analyses between actual results and budget projections to identify trends or issues requiring further investigation or action by management staff.
- Collaborated closely with department heads to establish accurate budgets and monitor performance against targets.
- Prepared accurate financial reports and monthly statements for accounts receivable.
- Enhanced cash flow management with timely accounts receivable monitoring and collections efforts.
- Identified areas for operational improvement through detailed financial analysis, leading to increased profitability and reduced expenses.
- Led organizational cash flow and cash flow forecasting initiatives.
- Assisted in the preparation of annual tax filings, ensuring full compliance with local, state, and federal regulations while minimizing tax liabilities where possible.
- Prepared balance sheets, cash flow reports and income statements.
- Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing, and sales tax returns.
- Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.
- Managed daily financial functions in collaboration with accounting and payroll personnel.
- Managed budgets, assets, portfolios, accounts payable, and receivable and general financial reporting procedures.
- Increased flow of financial information throughout company by improving communication strategies.
- Projected monthly cash expenditures through efficient budgeting and detailed document reviews.
- Prepared and filed tax returns and generated monthly reports in compliance with regulatory and organizational standards.
Salesperson
Royal Almond
Dzorworlu, Accra
03.2022 - 04.2022
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained product displays, ensuring visual appeal and compliance with brand standards.
- Processed sales transactions accurately, contributing to operational efficiency.
- Developed knowledge of inventory management systems to support stock replenishment efforts.
- Engaged with customers to gather feedback, identifying areas for service improvement.
- Participated in training sessions to enhance sales techniques and product knowledge.
- Resolved customer inquiries promptly, fostering positive relationships and repeat business.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Implemented effective sales strategies to maximize revenue generation.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Executed point-of-sale transaction processes with precision and efficiency.
Education
Bachelor of Science - BSc. Project Management
Ghana Institute of Management And Public Administration
Accra Branch 07.2025
High School Diploma - Management Studies
Ghana Institute of Management And Public Administration
Greater Accra 06.2022
High School Diploma - Business
Mfantsiman Girls Senior High School
Greater Accra 06.2019
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Project management
- Cross-functional teamwork
- Project planning
- Customer relationship management (CRM)
- Performance management
- Sales techniques
- Sales management
- Business administration
- Marketing
- Negotiation
- Product management
- Business development
- Financial management
- Expense tracking
- Contract management
- Salesforce management
- Clear communication
- Inventory management
- Vendor management
- Competitor research
- Trend analysis
- Problem resolution
- Adaptability and flexibility
- Positive attitude
- Attention to detail
- Multitasking
- Multitasking Abilities
- Organizational skills
- Team development
- Work Planning and Prioritization
- Customer relationship management
- MS office
- Good judgment
- Process improvement
- Active listening
- Interpersonal relations
- Effective communication
- Computer skills
- Teamwork and collaboration
- Cross-functional team management
- Networking strategies
- Disciplinary techniques
- Revenue management
- Resource allocation
Accomplishments
- Collaborated with team of 6 in the development of an educational application
- Resolved product issue through consumer testing.
- Achieve Business case by completing tasks with accuracy and efficiency.
- Achieved Results through effectively helping with task.
Affiliations
- Project Management Institute(GIMPA) Chapter
- UGBS NEST University Of Ghana Business School
- Sustainability Club Member
Certification
- Certified initiation and Planning Projects
- Certified degree holder
- Certified high school attendance
- Certified entrepreneur
Languages
English,
Upper intermediate (B2)
French
Elementary (A2)
Timeline
Manager, Sales and Customer Support
Elbrikg Group Ltd
01.2026 - Current
Financial Controller
Elbrikg Group Ltd
01.2026 - Current
Salesperson
Royal Almond
03.2022 - 04.2022
Bachelor of Science - BSc. Project Management
Ghana Institute of Management And Public Administration
High School Diploma - Management Studies
Ghana Institute of Management And Public Administration
High School Diploma - Business
Mfantsiman Girls Senior High School