Bridgette Yeboah

Training on Data Science and AI Engineering with Tech4dev in collaboration with Microsoft.

1. Trained on Microsoft Excel, VBA Script,Javascript,SQL

2. Trained on Programming Languages ; Python, APIs.

3. Gaining skills in Tableau, Hadoop and Machine Learning

• Demonstrated resilience, empathy and politeness in my ability to effectively communicate and get customers queries about their travelcards resolved.
• Significantly improved communicating skills, regularly converting customers from point of enquiry to acceptance.
• Successfully handled customers queries and process refunds using software systems like Octagone, OPUS, Dynamics, CRM, Google Analytics.
• Achieved target of receiving inbound calls from customers as set out by the company for daily KPIs.
• Built and maintained strong relationship with clients.
• Defined and integrated roles, responsibilities and processes for business team and data management organization.

• Data entry of patient’s medical records onto CRM.
• Ensured patient services are met in line with business processes and commercial contracts.
• Demonstrating an in-depth knowledge of key health and safety standards used within the industry.
• Led projects and analyzed data to identify opportunities for improvement.
• Interpreted management directives to define and document administrative staff processes.
• Codified office structures and processes to promote teamwork and performance.
• Entered client information into databases quickly and with minimal errors.
• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.

• Carried out extensive research on eligible taxpayers and the development of a plan to devise a way of making the payments of taxes easier.
• Coordinated and reported on Ghana Revenue Authority stake in the bid to achieve revenue target for the year 2017.
• Aggressively expanded the company's external customer base (Taxpayers) by leveraging relationships in the industry.
• Enforced compliance as a team leader with regulatory and statutory obligations on operational and tax related issues with taxpayers who defaulted payments due.
• Led an in ‐ house team (GIS)to successfully register taxpayers and issued them with the tax identification number which increased the total revenue by a significant percentage.
• Collaborated with leadership team to identify relevant questions and determine best methods of collection.

• Completed marketing campaigns as part of a team that brought 20 individuals and organisations to express interest in doing business with the bank.
• Coordinated and reported on Société Générale’s stake to ensure overall customer satisfaction.
• Scanned an average of 500 cheques a day to be sent to the clearing house.
• Enforced compliance as a team member that ensured the prevention of fraudulent activities.
• Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
• Enhanced social audience interaction via social media and content partnerships.
• Supervised social media marketing strategies.