Summary
Overview
Work History
Education
Skills
Work Preference
Interests
Timeline
Generic

Bridget Amable Klufah

Nkawkaw

Summary

Proven team player with a track record of enhancing guest satisfaction at Rock City Hotel, adept in Microsoft Office and exceptional communication skills. Expert in managing high call volumes and organizing data for presentations, I excel in environments requiring little supervision and uphold the highest work ethics.

Overview

5
5
years of professional experience
1
1
Language

Work History

Front Desk Executive

Rock City Hotel
02.2024 - Current
  • Receiving guest through phone, email, in-person interaction.
  • Managed high call volumes, addressing inquiries and directing calls to appropriate departments.
  • Manage hotel reservations, handling inquiries, process bookings and confirming availability of rooms.
  • Addressing reservation inquiries, making changes on previous reservation and cancellations.
  • Assist guests during check in and check out, and enhancing guest satisfaction by providing exceptional customer service at the front desk.
  • Handling confidential information securely by adhering to data privacy regulations and company protocols.
  • Take payment details and issue receipt to guest.

Library Assistant

Mpraeso Senior High
11.2022 - 11.2023
  • Organize library shelves, materials and equipment in clear, alphabetized order.
  • Order for books newspapers and other library materials
  • Maintain a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
  • Monitor students’ behavior in the library.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Arranging repair of damaged materials
  • Procurement of students’ materials

Human Research Assistant

Okaikwei North Municipal Assembly
07.2019 - 09.2019
  • Auditing internal and external revenue collectors.
  • Assist the human resource manager in preparing letters and end of month audit.
  • Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
  • Organized research materials, maintaining a well-ordered workspace conducive to productivity.
  • Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.

Education

Bachelor Of Accountancy - History

Kwame Nkrumah University of Science And Technology
Kumasi, Ghana

West Africa Examination Certificat - General Arrs

Nkonya Senior High School,
Nkonya, Ghana
05.2017

Skills

  • Experience in Micro Soft Office (word, power points and excel)
  • Exhibit high level of writing and verbal communication, presentation skills and goals oriented and a team player
  • Ability to work under little or no supervision and follow laid down rules
  • Promoting good work ethics and enable to build positive rapport with staff

Work Preference

Work Type

Part Time

Work Location

Remote

Important To Me

Work-life balanceCareer advancementHealthcare benefits

Interests

Front Desk Executive

Timeline

Front Desk Executive

Rock City Hotel
02.2024 - Current

Library Assistant

Mpraeso Senior High
11.2022 - 11.2023

Human Research Assistant

Okaikwei North Municipal Assembly
07.2019 - 09.2019

Bachelor Of Accountancy - History

Kwame Nkrumah University of Science And Technology

West Africa Examination Certificat - General Arrs

Nkonya Senior High School,

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Bridget Amable Klufah