BRIDGET NIENA ISSAHAKU
Tamale
Summary
Accomplished professional with expertise in business process improvement, project management, and stakeholder engagement. Demonstrates strong skills in requirements gathering and analysis, customer relationship management, and conflict resolution. Proficient in data analysis using tools such as Power BI, Excel, and Postgre SQL. Adept at using project management software like Jira and business process modelling tools such as Draw.io. Committed to continuous learning and adaptability within dynamic environments. Career goals include leveraging analytical thinking and problem-solving skills to drive organisational success.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Supervisor
Supervisor, Tamale Cash Processing Center- Cash Services Unit
Tamale
06.2020 - 08.2025
- Managed bulk cash processing, sorting, and verification for efficient allocation to branches and ATMs.
- Conducted daily reconciliations of cash inventory and resolved discrepancies promptly.
- Supervised cash operations across branches in the Northern zone, ensuring the availability of funds for uninterrupted operations.
- Monitored Branches vault balances to prevent exceeding vault limits and maintain regulatory compliance.
- Organized and coordinated bullion van services with police escorts for secure cash delivery and transfer to and from Branches.
- Ensured timely cash distribution to meet Branch requirements and maintain operational efficiency.
- Conducted withdrawals and deposits at the Bank of Ghana (BOG), ensuring smooth cash flow and efficient transaction handling.
Customer Service Officer
National Investment Bank LTD, Ghana-Tamale Branch
Tamale
06.2013 - 06.2020
- Delivered exceptional customer service by addressing inquiries, resolving complaints, and providing tailored banking solutions.
- Educated customers on bank products, services, and digital banking platforms to enhance user experience.
- Managed account maintenance requests, including updates to customer information and transaction history.
Account Opening Officer
National Investment Bank LTD, Ghana-Tamale Branch
Tamale
06.2013 - 06.2020
- Guided customers through the account-opening process, ensuring compliance with KYC and AML regulations.
- Accurately captured customer information and verified documentation to maintain high data integrity.
- Promoted and cross-sold suitable financial products, including savings accounts, fixed deposits, and credit cards.
Back Office Operations
National Investment Bank LTD, Ghana-Tamale Branch
Tamale
06.2013 - 06.2020
- Processed and verified transactions, ensuring accuracy and adherence to operational policies.
- Reconciled daily reports, identified discrepancies, and implemented corrective measures.
- Collaborated with frontline staff to resolve customer issues and streamline workflow processes.
Teller Services
National Investment Bank LTD, Ghana-Tamale Branch
Tamale
06.2013 - 06.2020
- Handled cash deposits, withdrawals, and payments with a focus on accuracy and efficiency.
- Conducted end-of-day balancing to ensure error-free cash reconciliation.
- Identified opportunities to promote banking products during customer interactions.
Head Teller
National Investment Bank LTD, Ghana-Tamale Branch
Tamale
06.2013 - 06.2020
- Supervised and mentored teller staff, ensuring compliance with cash handling protocols and service standards.
- Oversaw daily cash operations, including balancing and securing vault transactions.
- Investigated and resolved cash discrepancies, maintaining operational accuracy.
Education
Master Of Business Administration - HRM
University of Cape Coast
01.2019 - 01.2022
Bachelor of Business Administration - HRM
University of Education
01.2014 - 01.2016
Diploma in Communication Studies - undefined
Ghana Institute of Journalism
01.2009 - 01.2011
Skills
- Business Process Improvement
- Requirements Gathering and Analysis
- Project Management
- Stakeholder Engagement and Communication
- Customer and Client Relationship Management
- Conflict Resolution
- Problem-Solving Skills
- Analytical Thinking
- Teamwork and Collaboration
- Communication Skills (Written and Verbal)
- Data Analysis and Reporting
- Industry Knowledge
- Adaptability and Continuous Learning
- Business Intelligence (Power BI)
- Data Analysis Tools (Excel, Postgre SQL)
- Project Management Software (Jira)
- Business Process Modeling Tools (Drawio)
- Office Productivity Suites (Word, Power point, Outlook, Google Docs, Sheets, Slides)
- Collaboration Tools (Microsoft Teams, Slack, or Zoom)
- Document and Knowledge Management Systems (SharePoint)
Certification
Associate Institute of Banker (ACIB), Chartered Institute of Bankers (CIB), Ghana, 2025
Projects
A Resorts Customer Analysis Using Excel Pivot Tables, An Internal Assessment to optimize Production using Power BI, An Analysis of a footwear Company’s Processes and identifying bottlenecks using Excel, Designed a new Process steps for a Tech company using Draw.io, Extracted requisite data using Postgre-SQL, Link to Project Portfolio: https://bniena.github.io/datahub.github.io/
References
References available upon request.
Timeline
Supervisor
Supervisor, Tamale Cash Processing Center- Cash Services Unit
06.2020 - 08.2025
Master Of Business Administration - HRM
University of Cape Coast
01.2019 - 01.2022
Bachelor of Business Administration - HRM
University of Education
01.2014 - 01.2016
Customer Service Officer
National Investment Bank LTD, Ghana-Tamale Branch
06.2013 - 06.2020
Account Opening Officer
National Investment Bank LTD, Ghana-Tamale Branch
06.2013 - 06.2020
Back Office Operations
National Investment Bank LTD, Ghana-Tamale Branch
06.2013 - 06.2020
Teller Services
National Investment Bank LTD, Ghana-Tamale Branch
06.2013 - 06.2020
Head Teller
National Investment Bank LTD, Ghana-Tamale Branch
06.2013 - 06.2020
Diploma in Communication Studies - undefined
Ghana Institute of Journalism
01.2009 - 01.2011
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