Bridget Mends

• Planned, prepared and delivered six-hour lessons per day.
• Taught according to Ghana Education Service (GES) syllabus approved to meet educational needs of students entrusted to care by head of school.
• Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
• Kept students on-task with proactive behaviour modification and positive reinforcement strategies.
• Supported student physical, mental, and social development using classroom games and activities.
• Applied multiple types of teaching and learning strategies in classroom.
• Assigned and assessed work undertaken by students.

• Assisted in day-to-day administration, data entry, record keeping, and report writing.
• Organised various sensitization programmes on good agricultural methods for farmers through extension officers.
• Assisted project officer to organise various workshops in rural communities as well as community outreach programmes with Municipal, Metropolitan and District Assemblies (MMDAs).
• Assisted in sensitization programmes for implementation of new projects in rural areas. Notable among these was my involvement in sensitising selected communities for Urban and Rural Poverty Reduction Project, Phase 2.
• Completed multiple tasks simultaneously to optimize project completion

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Developed and maintained positive relationships with guests for satisfaction.
• Answered over 70 customer questions and addressed or reported all escalated issues to management to satisfy customers.
• Answered over 50 multi-line phone calls to respond to inquiries and transfer calls to appropriate departments and personnel.
• Kept accounts in balance and ran daily reports to verify totals.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

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• Ensured safety and efficiency of poultry farm operations.
• Enforced workplace sanitation practices to prevent spread of diseases.
  Recorded data and reported on work attendance, budget, supplies, and animal growth.
• Prioritized tasks and made decisions on necessary amount of machinery and number of workers for activities
• Analyzed over 10 problems and worked with teams to develop solutions per day.

• Answered phone promptly and directed incoming calls to correct offices.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Corresponded with clients through email, telephone, or postal mail.
• Maintained confidentiality of information regarding clients and company.
• Answered central telephone system and directed calls accordingly.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Assisted with onboarding new clients and securing paperwork completion.
• Maintained visitor log for entering and leaving facility for security purposes.
• Organized, maintained and updated information in computer databases.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.