Alexander Holton Nyarko
Pharmatrust
Accra
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Sales Representative
PHARMATRUST LIMITED
Accra
02.2021 - 11.2024
- Present, promote and sell pharmaceutical products to over 100 existing and prospective customers, weekly
- Maintain records of all sales and receipt generated on the field
- Educate customers on the various products of the company, as well as address their concerns
- Establish, develop and maintain positive business and customer relationships, which has helped increase the client base of the company by 10%
- Work closely with the marketing department to help build the company's brand
- Perform market research to enhance quality of service delivery and products, according to customers' needs
- Identify business opportunities with both small and big business owners, which has helped increase the company's stakeholders by 5%
- Perform any additional duties of relevance to the job description
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Exceeded sales targets through effective planning and goal setting.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
Customer Manager
SUNDA GHANA INVESTMENT LIMITED
Accra
01.2020 - 12.2020
- Managed customer relationship of assigned key distributors in designated territories in Ghana
- Developed business plans for over 10 customers, and analyzed incorporation of all volume and sales objectives of customers
- Assisted wholesale and retail managers with regards to product launches and provided required marketing information for sales
- Worked with various team members and developed ways to increase sales volumes
- Kept records of customer's sales performance and updated information on systems accordingly
- Identified and developed potential customers for company
- Performed any additional duties of relevance to job description
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
- Developed strong relationships with clients through consistent communication and proactive problem solving.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maximized revenue opportunities by upselling additional products or services during client interactions when appropriate.
- Liaised between customers and organization with particular focus on working with sales department.
Revenue Officer
Adenta Municipal / Okaikwe Municipal Assembly
Accra
01.2019 - 10.2019
- Developed strong working relationships with taxpayers, fostering trust and encouraging voluntary compliance.
- Provided exceptional customer service to address taxpayer inquiries and resolve disputes quickly.
- Improved data accuracy by validating taxpayer information and updating records as needed.
- Maintained detailed case documentation, ensuring accurate recordkeeping and streamlined communication among team members.
Intern
Lex Entertainment Limited
Accra
01.2018 - 10.2018
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Channel Marketer (Intern)
Pan African Television
Accra
05.2017 - 09.2017
Education
Associate of Arts - Integrated Marketing Communication
Ghana Media School
Achimota, Ghana 05.2016 - 01.2019
Skills
Customer service
Time management
Customer relationship building
Revenue generation
Negotiation tactics
Complex Problem-solving
Training
- Brand Management Masterclass, Global Icon Workshop, Ghana, 2018
- Strategies to overcome challenges; Events in the 21st century; Skills and Opportunities for 21st century marketer, Best Media Consult, Ghana, 2017
Accomplishments
- Successfully launched of Products
- Increased company customer
- Identifying business opportunities both wholesale,retail and pharmacies generating high revenue
Timeline
Sales Representative
PHARMATRUST LIMITED
02.2021 - 11.2024
Customer Manager
SUNDA GHANA INVESTMENT LIMITED
01.2020 - 12.2020
Revenue Officer
Adenta Municipal / Okaikwe Municipal Assembly
01.2019 - 10.2019
Intern
Lex Entertainment Limited
01.2018 - 10.2018
Channel Marketer (Intern)
Pan African Television
05.2017 - 09.2017
Associate of Arts - Integrated Marketing Communication
Ghana Media School
05.2016 - 01.2019
Similar Profiles
Mayank PareekMayank Pareek
Sap Hana Module User, Oracle ERP User at Adarsh Marketing, Asian Paints Limited ,Berger Paints India Limited, JSW Paints Private LimitedSap Hana Module User, Oracle ERP User at Adarsh Marketing, Asian Paints Limited ,Berger Paints India Limited, JSW Paints Private Limited
KOJO HASTINGSKOJO HASTINGS
CEO at Genelec Capital Limited, Genelec Support Services Limited•Genelec Infrastructure Development Services Limited•Zenith Hygiene Systems Ghana LimitedCEO at Genelec Capital Limited, Genelec Support Services Limited•Genelec Infrastructure Development Services Limited•Zenith Hygiene Systems Ghana Limited
RAKESH JRAKESH J
Network Engineer at EQL FINANCIAL TECHNOLOGIES PRIVATE LIMITED (Formerly name of INDIAFILINGS PRIVATE LIMITED)Network Engineer at EQL FINANCIAL TECHNOLOGIES PRIVATE LIMITED (Formerly name of INDIAFILINGS PRIVATE LIMITED)
AHLAM JAMAL DINAHLAM JAMAL DIN
Sales Girl at Sahara Jewelry StoreSales Girl at Sahara Jewelry Store
Zan-nairah Napaga TahiruZan-nairah Napaga Tahiru
Senior Specialist Anaesthesiologist at Korle Bu Teaching HospitalSenior Specialist Anaesthesiologist at Korle Bu Teaching Hospital