Brian Adjei-Otcwhemah
Customer Succes Manager
Accra,AA
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Senior Client Success Manager
GitStart
San Francisco , San Francisco
11.2021 - 11.2024
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Created customer support strategies to increase customer retention.
- Managed senior-level personnel working in marketing and sales capacities.
Client Success Manager
Protons Hub Technologies
India , Delhi
07.2020 - 10.2021
- Evaluated customer problems, implemented resolutions, and followed up with clients to manage additional problems and maintain satisfaction.
- Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
- Attended networking events to meet new prospects and expand business opportunities through partnerships.
- Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
Software Engineering Team Lead
iSpace Foundation
Accra , Accra
01.2018 - 06.2020
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
- Analyzed proposed technical solutions based on customer requirements.
- Collaborated with management, internal and development partners regarding software application design status and project progress.
- Delivered unit-tested systems within customer-prescribed timeframes.
Skills
- Infrastructure planning
- Agile work processes
- Project coordination
- Communication
- Teaching Software
- Organizational skills
- Critical thinking
- Group and Individual Instruction
- Tutoring and Mentoring
- Hardware Instruction
- System Administration
- Project management
- Coding Languages Training
- Training & Development
- People Skills
- Web Etiquette Instruction
- Active Listening
- Embedded systems
Accomplishments
- In 2023 i received a Prestigeous Award from Internet 2.0 Event. I was celebrated as an Outstanding Leader in the Field of Technology.
- 2024 I won another award at the Fueld Conference as Trendsetters to Watch Award also for my contribution in the field of Technology.
- Led Gitstart to raise its first 1 Million Dollars in ARR
Additional Information
- Volunteer as a STEM tutor for Pilologh 2018
- Volunteer as a mentor for Technovation Girls 2019
- Mentor African Code Week 2019
Languages
English, Ga, Twi
Native language
English
Proficient (C2)
C2
Hobbies
- Reading
- Tinkering
- Trying new technologies
Education
Bachelor of Arts - Business Administration
University of Ghana
Ghana Accra 09.2014 - 07.2017
High School Diploma -
Ghana International School
Accra Ghana 09.2010 - 05.2014
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Client Success Manager
GitStart
11.2021 - 11.2024
Client Success Manager
Protons Hub Technologies
07.2020 - 10.2021
Software Engineering Team Lead
iSpace Foundation
01.2018 - 06.2020
Bachelor of Arts - Business Administration
University of Ghana
09.2014 - 07.2017
High School Diploma -
Ghana International School
09.2010 - 05.2014
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