Boaitey Acheampong
Kumasi
Summary
With a proven track record at Presbyterian University, Ghana, I excel in enhancing library user experience and research capabilities. My expertise in library software proficiency and exceptional interpersonal communication skills have significantly improved patron satisfaction. Renowned for implementing effective cataloging strategies, I have also mentored new assistants, fostering a high-competence team environment.
Overview
15
15
years of professional experience
Work History
Principal Library Assistant
Presbyterian University, Ghana
10.2021 - Current
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Supervises and performs all aspects of circulation activities.
- Answered patron questions in-person or by phone regarding library services and resources.
- Provided valuable research assistance to patrons seeking information or guidance on various topics.
- Served as a reliable point of contact for patrons needing technical support with computers, printers, or other equipment.
- Collected and processed fines on overdue library materials.
- Organized and updated library's digital catalog to ensure easy access and retrieval of information.
- Enhanced library users' research capabilities by guiding them in database searches and utilizing academic journals.
Senior Library Assistant
Presbyterian University, Ghana
09.2014 - 09.2021
- Trained new library assistants, ensuring a high level of expertise and competence in their roles.
- Generated username and password for students and staff to access off-campus electronic resources and as well as register them into the library management system (KOHA)
- Conducted research assistance sessions for patrons seeking guidance on complex topics or projects.
- Enhanced patron satisfaction by providing efficient and accurate assistance with library resources and materials.
- Implemented effective cataloguing strategies, optimizing search functionality for patrons seeking specific materials.
- Provided exceptional customer service to patrons while resolving issues or concerns in a professional manner.
- Assisted patrons with technology-related questions or issues pertaining to computer use, database access, and digital resources.
- Assisted in collection development tasks, ensuring a well-rounded selection of materials for patron use.
- Maintained an organized and accessible library environment through daily shelving and inventory tasks.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Answered questions from patrons and helped to find desired materials.
- Located library materials, resources and technologies to fulfill patron requests.
- Placed books on proper shelves when returned to circulation.
- Answered patron questions in-person or by phone regarding library services and resources.
- Catalogued and sorted books and library materials.
- Maintained and updated patron records in library system database.
- Processed customer fines and educated individual patrons on ways to minimize future charges.
- Monitored patrons to enforce adherence to library policies for material management and behavior.
Library Assistant
Presbyterian University, Ghana
09.2009 - 08.2014
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
- Developed library displays and implemented innovative outreach activities for improved community engagement.
- Ensured timely access to resources by efficiently processing incoming books, periodicals, and multimedia items.
- Answered patron questions in-person or by phone regarding library services and resources.
- Provided valuable research assistance to patrons seeking information or guidance on various topics.
- Collected and processed fines on overdue library materials.
- Assisted patrons with printing and copying according to personalized requirements.
- Collected fees, fines and donations for balanced library finances.
- Assisted librarians in managing interlibrary loan requests, ensuring prompt fulfillment of borrowing needs for patrons.
- Increased patron satisfaction by providing personalized research assistance and recommendations.
- Assisted patrons with library's computers and provided information on logging onto Internet.
- Conducted library tours and orientations, familiarizing patrons with library's resources and services.
Education
Postgraduate Diploma - Management Information Systems
06-2015
- Dissertation: [An Analysis and Design of a Web 2.0 based System for the Presbyterian University College, Ghana library.]
- Completed University-level Coursework: [Foundation of MIS, Information Systems Security, Computer Networking Essentials, Information Systems Development, Essentials of E-Business, Managerial Economics, Fundamentals of Operations Management], [Ghana Institute of Management and Public Administration]
- [2.84] GPA
Bachelor of Arts - Information Studies With Sociology
07-2012
- Completed Coursework: [Research Methods, Principles of Management, Introduction to Computing, Information Sources, Public Relations, Database Management, Records Management etc.], [2010/2011]
- Completed University-level Coursework: [Information Storage & Retrieval, Marketing of Information Services, Information Services & User Studies, Automation of Information Systems, Automated Information Retrieval, Preservation of Information Resources, Programming of Information Systems Application, Literature and Services for Children, etc.], [University of Ghana]
- [3.04] GPA
Diploma - Librarianship
06-2008
- Professional Development Studies: [Librarianship], [2006]
- Completed University-level Coursework: [Introduction to Information Science, Collection Development, Preservation of Documentary Materials, Organization of Library Routines, Rural Information Services, Information Sources, Cataloguing, Reprographics, Library in Society, Information Technology, Disaster Planning & Vital Records Protection, Reference & Information Work, Theory of Knowledge & Classification, Indexing and Abstraction], [University of Ghana]
- [3.59] GPA
Skills
- Written and oral communication
- Computer Assistance
- Problem-Solving
- Technical training
- Telephone Etiquette
- Customer Relationship Management
- Library Software Proficiency
- Interpersonal Communication
- Administrative Work Management
- Skilled researcher
- Cataloging Expertise
- Microsoft Office
Timeline
Principal Library Assistant - Presbyterian University, Ghana
10.2021 - Current
Senior Library Assistant - Presbyterian University, Ghana
09.2014 - 09.2021
Library Assistant - Presbyterian University, Ghana
09.2009 - 08.2014
Ghana Institute of Management And Public Admin. - Postgraduate Diploma, Management Information Systems
University of Ghana - Bachelor of Arts, Information Studies With Sociology
University of Ghana - Diploma, Librarianship
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