Boadiwaa Ramat Adjei
Accra
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Dedicated Wait Staff Member producing menu items to desired specifications for residents. Promotes positive guest experiences with well-explained meal suggestions. Excellent problem-solving skills to work within constantly changing environment.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Marlin Resort
Gomoa Fetteh
11.2024 - Current
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Responded to customer inquiries via phone, email, and in person.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled sensitive information in a confidential manner.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Wait Staff Member
Lancaster Kumasi City
Kumasi
11.2023 - Current
- Greeted and welcomed customers, providing them with menus.
- Ensured that all orders were taken correctly and in a timely manner.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Delivered food items to customers at their tables in a friendly, courteous manner.
Teacher
St Paul’s Anglican School
Kumasi
01.2023 - 05.2023
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes, and other assessments.
- Provided individualized instruction to meet the needs of all students.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
Front Desk Receptionist
True Vine Hotel
Kumasi
10.2022 - 12.2022
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Cook's Assistant
Mckeown Restaurant
Kumasi
09.2021 - 11.2021
- Assisted in prepping ingredients for meals by washing, peeling, and cutting vegetables.
- Stocked kitchen with necessary supplies such as food items, utensils, and equipment.
- Cleaned work areas, equipment, utensils, dishes, and silverware between tasks.
- Followed health and safety regulations while handling food and beverages.
Education
Bachelor of Science - Catering And Hospitality Education
University of Education Winneba
Kumasi 02-2024
WASSCE - Home Economics
Armed Forces Senior High Technical School
Kumasi 05-2018
BECE -
St Paul’s Anglican International School
Kumasi 06-2015
Skills
- Order Management
- Menu knowledge
- Professional Appearance
- Handling Complaints
- POS System Operation
- Food safety understanding
- Guest Engagement
- Exceptional customer service
- Team collaboration
- Skilled in ezee software
- Front office management
Languages
Twi
First Language
English
Upper Intermediate
B2
References
References available upon request.
Timeline
Front Desk Receptionist
Marlin Resort
11.2024 - Current
Wait Staff Member
Lancaster Kumasi City
11.2023 - Current
Teacher
St Paul’s Anglican School
01.2023 - 05.2023
Front Desk Receptionist
True Vine Hotel
10.2022 - 12.2022
Cook's Assistant
Mckeown Restaurant
09.2021 - 11.2021
Bachelor of Science - Catering And Hospitality Education
University of Education Winneba
WASSCE - Home Economics
Armed Forces Senior High Technical School
BECE -
St Paul’s Anglican International School