BLOSSOM JOSEPH PINTO
Summary
Experienced customer service professional in the customer care industry, dedicated to providing exceptional service. A collaborative team player with a positive and outgoing demeanor, I excel at building rapport with clients. My focus is on ensuring customer satisfaction and driving company success. Specializing in quality, speed, and process optimization, I am articulate, energetic, and results-oriented. My passion for developing relationships, cultivating partnerships, and growing businesses sets me apart in the industry.
Overview
3
3
years of professional experience
Work History
Accountant Cum Administrative Officer
Ramies Pub and Lounge
06.2017 - 09.2020
- Processing Accounts receivable and payable
- Maintaining accurate and updated financial records
- Kept accurate and detailed records of office inventories, placing in advance the orders of low supplies before we run out of stock
- Preparing monthly Financial Reports
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Master of Computer Application -
AESICS [H.L] Ahmedabad
Ahmedabad, Gujarat07.2009
Post Graduate Diploma of Business Management - Human Resource
MBA Department, Bhavnagar University
Bhavnagar, Gujarat05.2007
Bachelor of Commerce - Accounts
M.J.C.College, Bhavnagar University
Bhavnagar, Gujarat03.2004
Skills
- Client Support
- Effective Listening
- Analytical Problem Solving
- Efficient Data Management
- Client Relationship Management
- Solution Development
- Customer service
- Data entry
- Customer relations
LANGUAGES
English
CUSTOM SECTION
- Technical Writing
- Presentation Skills
- Communication Skills
Hobbies and Interests
Net Surfing, Reading, Pictionary
Timeline
Accountant Cum Administrative Officer
Ramies Pub and Lounge
06.2017 - 09.2020
Post Graduate Diploma of Business Management - Human Resource
MBA Department, Bhavnagar University
Bachelor of Commerce - Accounts
M.J.C.College, Bhavnagar University
Master of Computer Application -
AESICS [H.L] Ahmedabad
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