Travelling & Camping
Bless Larry Agbemor
IT Manager
Accra
Summary
Enthusiastic IT manager with a 5 years experience eager to contribute to stakeholders success through hard work, attention to detail and excellent organizational skills. Clear understanding of Manage information technology and computer systems and excellent knowledge of technical management, information analysis of computer hardware/software and network systems.
Overview
4
4
Certificates
6
6
years of post-secondary education
10
10
years of professional experience
Work History
IT Manger
Pilgrims Connect
Accra
03.2019 - Current
- Supervised IT project managers, business analysts, and quality assurance personnel in establishing high performing IT project team.
- Responsible for creating, improving, and developing IT project strategies.
- Reduced the cost of IT infrastructure maintenance by 5%n in 2019
- Facilitated prioritization discussions between IT and executive leadership to ensure alignment of company’s IT investments
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Guided organizational technology strategy and roadmaps.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
TX & IP Engineer
MTN Ghana
Accra
09.2014 - 12.2018
- Monitoring Fiber and Microwave Alarms By using Huawei U2000 and AVIAT Provision NMS to proactively monitor Fiber OSNs and Microwave INUEs and Links.
- Alarm Escalation Raise an incident ticket and escalate alarms to other teams for resolution otherwise troubleshoot and resolve alarms if in my capacity.
- Resolving Fiber and Microwave Alarm Identify the root cause of an alarm by carefully troubleshooting, collaborate with other departments for assistance and get the alarm resolved and cleared.
- Handling Network Outages Documenting minor and major outages, plan a proper resolution process. Execute your solution and constantly updating outage and resolution documentations.
- Health Checks/ Preventive Maintenance and Corrective Maintenance Query NEs for relevant performance and advice for or preventive and corrective maintenances and Generate daily, weekly and monthly reports on network performance
Senior IT Support Engineer
Qualinet Ghana Limited
Accra
03.2010 - 02.2013
- Established and implemented effective training programs to maximize team performance.
- Monitored employee and customer interactions to assess quality of service.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance. Installed and managed audiovisual equipment.
- Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
- Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.
- Oversaw development and implementation of improvements to support and network operations.
Education
Bachelor of Science - Information Systems Sciences
Regent University College of Science & Technology
Accra 10.2019 - Current
Diploma - Management Information Systems
University of Professional Studies.
Accra 01.2008 - 02.2010
High School Diploma -
Mawuli Senior High
Ho 01.1998 - 08.2000
Skills
Risk mitigation planning
Accomplishments
- Cost Cutting and revenue increment base on proposed management policies and IT innovations.
- Trained over 30 IT team members to attain CCNA and MSCE certifications to increase Cooperate certified engineers.
- Huwei Future Start Award and MTN Super E-learner Award
Certification
Certified Associate in Project Management (CAPM)
Interests
Reading
Hiking
Timeline
Certified Associate in Project Management (CAPM)
01-2021
Bachelor of Science - Information Systems Sciences
Regent University College of Science & Technology
10.2019 - Current
IT Manger
Pilgrims Connect
03.2019 - Current
VMware Certified Professional (VCP)
11-2018
TX & IP Engineer
MTN Ghana
09.2014 - 12.2018
Cisco Certified Network Professional (CCNP)
04-2010
Senior IT Support Engineer
Qualinet Ghana Limited
03.2010 - 02.2013
Microsoft Certified Solutions Expert (MCSE)
02-2010
Diploma - Management Information Systems
University of Professional Studies.
01.2008 - 02.2010
High School Diploma -
Mawuli Senior High
01.1998 - 08.2000
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