Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
Generic

Blessing Oghenekaro

SME Application Engineer II
Greater Accra

Summary

Subject Matter Expert in Application Engineering and Analysis with over five years of experience. Skilled in providing both
technical and functional support for a wide range of applications. Proficient in Java, SQL, PHP, and equipped with the latest
technology trends. Strong communicator, team player, and customer-focused professional.

Overview

12
12
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Application Engineer II

Ecobank Transnational Inc
Accra, Greater Accra Region
05.2023 - Current
  • Implemented and managed support applications across Ecobank Group
  • Drove product reengineering initiatives across Ecobank group
  • Defined application management and deployment strategies
  • Provided 3rd level support
  • Mapped business needs to application flows and architecture
  • Liaised with clients to understand their specific needs and recommend solutions accordingly.
  • Offered training on new software to staff members for better understanding.

Quality Assurance Tester, Lead

Ecobank Transnational Inc
Accra, Greater Accra Region
01.2024 - Current
  • Tested and validated over 20 ProcessMaker processes
  • Developed test cases and identified defects
  • Conducted user acceptance testing and developed manuals for more than 10 processes
  • Collaborated with development teams, improved product robustness.

Application Support Analyst

Ecobank Transnational Inc
Accra, Greater Accra Region
04.2017 - 05.2023
  • Supported core banking, SAP Ariba, e-learning, and trade finance systems
  • Provided customer support and SLA compliance tracking
  • Delivered root cause analysis and created training materials
  • Organized and implemented steps already documented in the plans for system changes, upgrades, installations and followed the detailed change management procedures.
  • Facilitated training sessions to enhance team's knowledge and skills.

Software Engineer

DNA Computing
Accra, Greater Accra Region
05.2016 - 04.2017
  • Developed user-friendly software by understanding client needs and technology constraints.
  • Led development through design, analysis, coding and testing phases on more than 5 projects
  • Created social network platform for University of Ghana Alumni
  • Developed helpdesk system and trained staff

Website Designer Intern

Dexterity Consult
Accra, Greater Accra Region
03.2013 - 08.2013
  • Participated in brainstorming sessions to identify creative solutions for design challenges.
  • Translated client vision into stunning website designs that exceeded expectations.
  • Optimised site functionality for superior end-user experience.

Education

Bachelor of Science - Business Information Technology

University of Greenwich
Greenwich, UK
01.2014 - 03.2015

Advanced Diploma - Business Technology

NCC EDUCATION - IPMC College of Technology
Accra, Greater Accra Region
01.2012 - 03.2013

Diploma in - Computer Studies

NCC EDUCATION - IPMC college of Technology
Accra, Greater Accra Region
01.2011 - 03.2012

Skills

Technical Skills:

  • PHP, Java, JavaScript, Python
  • HTML, CSS, SQL, Oracle, MySQL
  • Linux, Azure, Windows Server, WampServer
  • Service Management, System Analysis, ERP

Soft Skills:

  • Teamwork
  • Problem Solving
  • Communication
  • Product Knowledge

Certification

ProcessMaker Process Designer – ProcessMaker (Issued: Jan 2024 –Expires: Jan 2025)

Introduction to BPMN – ProcessMaker (Issued: Oct 2023 – Expires: Oct 2024)

AGILE Foundation – Certified Learning Solutions Ghana (Issued: Aug 2020 - No expiration)

ITIL Foundation – AXELOS Global Best Practices (Issued: Aug 2018 - No Expiration)


Languages

English
Native
Spanish
Beginner

Timeline

Quality Assurance Tester, Lead

Ecobank Transnational Inc
01.2024 - Current

Application Engineer II

Ecobank Transnational Inc
05.2023 - Current

Application Support Analyst

Ecobank Transnational Inc
04.2017 - 05.2023

Software Engineer

DNA Computing
05.2016 - 04.2017

Bachelor of Science - Business Information Technology

University of Greenwich
01.2014 - 03.2015

Website Designer Intern

Dexterity Consult
03.2013 - 08.2013

Advanced Diploma - Business Technology

NCC EDUCATION - IPMC College of Technology
01.2012 - 03.2013

Diploma in - Computer Studies

NCC EDUCATION - IPMC college of Technology
01.2011 - 03.2012

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Blessing OghenekaroSME Application Engineer II