BLESSING KITSIKPUI
IT Support
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Support position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
15
15
years of post-secondary education
4
4
Certifications
Work History
Computer Technician
Accra Technical University
08.2021 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Linked computers to network and peripheral equipment.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Recommended new and replacement hardware and software purchases.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Recovered critical information from data back ups to restore functionality.
- Explained diagnostic findings to customers and outlined repair or service options.
IT Officer
Rahma Company Limited
07.2020 - 07.2021
- 2020
- Institution: Rahma Company Limited
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Customized and repaired technology based on staff requests.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Teaching Assistant
Accra Technical University
Accra
09.2017 - 08.2018
- National Service Year: 2017 Institution
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported classroom activities, tutoring, and reviewing work.
- Supported planning and preparation for culturally-diverse class sessions.
- Studied and implemented latest information on specific subjects and learning strategies.
- Completed daily reports on attendance and disciplinary performance.
Enumerator
MDC Africa
Accra
02.2020 - 03.2020
- Assisted people in filling out surveys with complete and accurate information.
- Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
- Addressed non-responsive initial interviewees by conducting follow-up calls or in-person visits to promote census importance and rights of participation.
- Walked door to door and collected demographic information.
Education
Bachelor of Science - Information Technology, Computer Science
Accra Institute of Technology
Accra, Ghana 05.2018 - 07.2020
Higher National Diploma - Computer Science
Accra Technical University
Accra, Ghana 08.2014 - 08.2017
General Arts Certificate: W.A.S.S. -
Zion College
Volta, Ghana 05.2010 - 07.2013
B.E.C.E -
Dieudonne International School
Accra, Ghana 05.2003 - 01.2010
Skills
Initiativeundefined
Certification
Institution; International Business Management Institute – Berlin, Germany
Timeline
Computer Technician
Accra Technical University
08.2021 - Current
IT Officer
Rahma Company Limited
07.2020 - 07.2021
Enumerator
MDC Africa
02.2020 - 03.2020
Bachelor of Science - Information Technology, Computer Science
Accra Institute of Technology
05.2018 - 07.2020
Teaching Assistant
Accra Technical University
09.2017 - 08.2018
Higher National Diploma - Computer Science
Accra Technical University
08.2014 - 08.2017
General Arts Certificate: W.A.S.S. -
Zion College
05.2010 - 07.2013
B.E.C.E -
Dieudonne International School
05.2003 - 01.2010
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