BLAY FRANCIS
Berekum
Summary
Proven Banking Assistant at Multi Credic Savings and Loan, adept in credit analysis and delivering exceptional customer service. Spearheaded customer complaint resolutions, enhancing client loyalty by 30%. Skilled in transaction processing and fostering team cooperation, I significantly contributed to streamlining operations and elevating customer satisfaction levels.
Overview
1
1
year of professional experience
Work History
Banking Assistant
MULITI CREDIT Savings And Loans Limited
Berekum
05.2023 - Current
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Managed high-volume transactions accurately, ensuring minimal discrepancies in daily reconciliations.
- Imaged banking and loan documents, created computerized placeholders and built comprehensive electronic credit files.
- Assisted customers with various online banking inquiries ensuring seamless user experience.
- Provided exceptional customer service, contributing to a positive reputation for the bank.
- Successfully resolved customer complaints promptly and professionally, preserving client loyalty and trust in the institution.
- Advised customers of products and services and assisted bankers in delivering superior customer service.
Education
General Arts
Berekum Star Seiner High School
Berekum 09.2022
Skills
- Teller transactions
- Credit analysis
- Account Servicing
- Loan Processing
- Transaction Processing
- Financial Planning
- Customer Service
- Data Entry
- Cash Handling
- Team Cooperation
- Honest and Dependable
- Staff Assistance
- Team Leadership
Languages
English
Intermediate (B1)
Twi
Bilingual or Proficient (C2)
Timeline
Banking Assistant
MULITI CREDIT Savings And Loans Limited
05.2023 - Current
General Arts
Berekum Star Seiner High School