BLAISE NGMENTOME NAAKO
TAMALE,GHANA
Summary
Accomplished professional with expertise in data analysis and interpretation, risk assessment and mitigation, and customer relationship management. Proven track record in international trade and client portfolio management, leveraging cross-sell strategies to enhance business growth. Adept at balance sheet analysis, consistently delivering insightful financial evaluations. Career goal includes driving strategic initiatives to optimise organisational performance.
Overview
13
13
years of professional experience
1
1
Certification
Work history
Business relationship manager
CALBANK LIMITED
Tamale, Northern Region
10.2021 - Current
- Drafted detailed reports on account status regularly.
- Provided comprehensive business solutions to solve client problems in the fields of credit, credit risk management, trade business and non funded income growth.
- Handled complex customer complaints, ensuring resolution and satisfaction.
- Identified new business opportunities through market analysis and research.
- Managing a liability portfolio of thirty million Ghana Cedis
- Managing an asset portfolio of GHS5,000,000.00
Relationship manager
CALBANK PLC
TAMALE, GHANA
06.2020 - 10.2021
- Identified potential risks, ensured proper risk management measures were in place.
- Achieved high customer satisfaction with regular follow-ups and updates.
- Drove sales initiatives that resulted in increased market share.
- Established strong client relationships by providing exceptional customer service.
- Streamlined internal procedures to increase productivity and efficiency levels.
- Assisted in the development of marketing strategies for brand growth.
- Built lasting relationships with key stakeholders through consistent engagement activities.
Client service officer
CALBANK PLC
Tamale, Northern Region
05.2017 - 06.2020
- Enhanced client satisfaction by promptly addressing and resolving queries.
- Regularly updated clients about their account status to build trust and loyalty.
- Maintained database integrity for efficient record keeping.
- Identified potential problems, reduced the occurrence of service disruptions.
DIRECT SALES OFFICER
CALBANK PLC
Accra, Greater Accra Region
09.2015 - 09.2016
- Managed client accounts, improved customer satisfaction levels.
- Improved company reputation with exceptional customer service skills.
- Boosted product awareness by conducting frequent sales presentations.
- Maintained detailed records of all sales activities for optimal organisation and tracking.
- Evaluated competitor products, identified unique selling propositions accordingly.
- Increased market share with strategic direct selling techniques.
Revenue officer
GHANA REVENUE AUTHORITY
Wa, Upper West Region
06.2012 - 07.2012
- Negotiated payment plans with delinquent taxpayers to recover unpaid taxes.
- Reduced instances of fraudulent activities through diligent investigation and enforcement.
- Prepared tax credit certificate for taxpayers.
- Assisted in issuing tax stamps to taxpayers in the WA municipality.
Education
MBA - FINANCE
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
GHANA 01.2023 -
Bachelor of Arts - ECONOMICS
UNIVERSITY OF GHANA
ACCRA 09.2011 - 06.2016
CERTIFICATE - FINANCIAL MARKETS, INVESTMENTS AND PORTFOLIO MANAGEMENT
GHANA STOCK EXCHANGE
Accra, Greater Accra Region 08.2014 - 09.2014
WASSCE - GENERAL ARTS
ST FRANCIS XAVIER MINOR SEMINARY
WA 09.2007 - 04.2011
Skills
- Data analysis and interpretation
- Risk assessment and mitigation
- Customer relationship management
- International trade
- Client portfolio management
- Cross-sell strategies
- Balance sheet analysis
Languages
English
Fluent
French
Intermediate
Certification
- Certificate of Completion - Overview of Money Laundering, Customer Due Diligence and Identification of Suspicious Activities - 2025.
- Certificate of Participation - International Operations and Trade Finance -2025
- Certificate of Completion - Internal Customer Experience Module (ICXM) -2023,2024,2025.
Timeline
MBA - FINANCE
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
01.2023 -
Business relationship manager
CALBANK LIMITED
10.2021 - Current
Relationship manager
CALBANK PLC
06.2020 - 10.2021
Client service officer
CALBANK PLC
05.2017 - 06.2020
DIRECT SALES OFFICER
CALBANK PLC
09.2015 - 09.2016
CERTIFICATE - FINANCIAL MARKETS, INVESTMENTS AND PORTFOLIO MANAGEMENT
GHANA STOCK EXCHANGE
08.2014 - 09.2014
Revenue officer
GHANA REVENUE AUTHORITY
06.2012 - 07.2012
Bachelor of Arts - ECONOMICS
UNIVERSITY OF GHANA
09.2011 - 06.2016
WASSCE - GENERAL ARTS
ST FRANCIS XAVIER MINOR SEMINARY
09.2007 - 04.2011
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