Bismark Kwame Adzoh
Katamanso - Accra ,Ghana
Summary
Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems.
Overview
18
18
years of professional experience
Work history
Back Admin Manager (The Junction mall-Nungua)
FAD Shoprite Gh LTD
Accra, Ghana
2026.02 - Current
- Maintained an organised workspace promoting productivity and efficiency.
- Audited office supplies to minimise waste and control expenditures.
- Handled procurement of office supplies avoiding stock shortages or wastage.
Admin Manager (Accra mall)
Shoprite (PTY) Gh LTD
Accra, Ghana
2024.09 - 2026.01
- Handled customer queries promptly improving overall customer satisfaction.
- Assisted HR with onboarding procedures providing a positive start for new hires.
- Managed employee schedules to ensure smooth operations.
- Managed and resolved employee queries and concerns to create positive workplace culture.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Monitored health and safety measures for guaranteed compliance.
Non food Manager (Accra mall)
Shoprite (PTY) GH LTD
Accra, Ghana
2022.11 - 2024.08
- Driven improvements through regular evaluation of employee performance and feedback sessions.
- Collaborated with marketing teams on promotional efforts for seasonal specials.
- Led promotional campaigns to attract new customers and boost sales.
- Coordinated with suppliers to ensure timely delivery of quality produce.
- Innovated creative solutions during challenging situations like supplier shortages or equipment breakdowns.
Sales Manager (Accra Mall)
Shoprite (PTY) GH LTD
Accra, Ghana
2021.04 - 2023.11
- Implemented training programmes, improving team performance levels.
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
- Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.
- Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
- Organized special sales at specific times to drive customer engagement and move high volumes of products.
- Analysed sales reports to identify trends and update strategies.
Back Admin Manager (Oxford Street Mall-Osu)
Shoprite (PTY) GH LTD
Accra - Osu, Ghana
2018.03 - 2021.03
- Implemented a new filing system enhancing document retrieval process.
- Handled procurement of office supplies avoiding stock shortages or wastage.
- Ensured data protection compliance with meticulous record keeping.
Stock Admin Manager (Oxford Street Mall)
Shoprite (PTY) GH LTD
Accra - Osu, Ghana
2016.03 - 2018.02
- Coordinated with other departments for seamless workflow integration.
- Maintained an organised workspace promoting productivity and efficiency.
- Increased office efficiency by streamlining administrative procedures.
- Streamlined office workflows for enhanced productivity.
- Led and guided administrative staff, fostering culture of continuous improvement.
- Audited office supplies to minimise waste and control expenditures.
Trainee Manager (Oxford Street Mall - Osu)
Shoprite (PTY) GH LTD
Accra-Osu, Ghana
2015.03 - 2016.03
- Managed inventory control procedures, reducing product wastage significantly.
- Oversaw daily store operations, ensuring smooth running at all times.
- Implemented health and safety guidelines; ensured a safe workplace for all employees.
- Assisted with day-to-day operations and completed assigned management tasks.
- Worked closely with mentors to enhance leadership and managerial skills.
- Liaised with managers, supervisors and other senior staff, communicating clearly and concisely.
- Gained skills, knowledge and experience working across various departments including production, marketing and operations.
- Learned about conflict resolution and shadowed management completing disciplinary hearings.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
Perishables Controller (Oxford Street Mall- Osu)
Shoprite (PTY) GH LTD
Accra-Osu, Ghana
2013.11 - 2016.03
- Championed the implementation of robust internal controls; bolstered the organisation's defense against potential fraud risks.
- Ensured compliance with all regulatory requirements through rigorous monitoring and updating of policies.
- Conducted periodic risk assessments and implemented contingency plans to address potential threats.
- Compiled general ledger entries on short schedule with 100% accuracy.
Till Packer (Casino)
Shoprite Usave
Tema, Ghana
2010.08 - 2013.10
- Involved in regular stocktakes to ensure accurate inventory control.
- Cleaned and tidied work areas to meet inspection requirements.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Removed and reported damaged and defective goods.
- Updated stock control systems for accurate inventory records.
- Adhered strictly to company's health and safety regulations whilst performing packing duties.
Security Guard
Mazee Groups of companies
Accra -Ashonma Estate , Ghana
2008.12 - 2010.01
- Responded immediately to emergency situations, remaining professional, calm and effective under pressure.
- Analysed and produced course-of-action reports, escalating security concerns to management when necessary.
- Kept entrances secure with consistent visitor, personnel and package screening.
- Inspected fire alarm systems regularly, confirming their proper functioning.
- Handled day-to-day and emergency incidents with a calm, professional demeanour, enabling positive outcomes.
- Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
Education
Professional Certificate - Hardware and Networking Engineering
Intercom Programming and Manufacturing College of Technology
Accra2010-10
SSSCE CERTIFICATE -
Donkorkrom Agric Secondary School
Donkorkrom - Kwahu Afram Plains North 2004-06
BECE CERTIFICATE -
Nana Baadu Junior Secondary School
Donkorkrom - Kwahu Afram Plains North 2001-04
Skills
- Multitasking proficiency
- IT infrastructure understanding
- Customer service orientation
- Resilience under pressure
- Department management
- Conflict Resolution
- Staff development
Additional Information
Travelling and listening to music
Timeline
Back Admin Manager (The Junction mall-Nungua)
FAD Shoprite Gh LTD
2026.02 - Current
Admin Manager (Accra mall)
Shoprite (PTY) Gh LTD
2024.09 - 2026.01
Non food Manager (Accra mall)
Shoprite (PTY) GH LTD
2022.11 - 2024.08
Sales Manager (Accra Mall)
Shoprite (PTY) GH LTD
2021.04 - 2023.11
Back Admin Manager (Oxford Street Mall-Osu)
Shoprite (PTY) GH LTD
2018.03 - 2021.03
Stock Admin Manager (Oxford Street Mall)
Shoprite (PTY) GH LTD
2016.03 - 2018.02
Trainee Manager (Oxford Street Mall - Osu)
Shoprite (PTY) GH LTD
2015.03 - 2016.03
Perishables Controller (Oxford Street Mall- Osu)
Shoprite (PTY) GH LTD
2013.11 - 2016.03
Till Packer (Casino)
Shoprite Usave
2010.08 - 2013.10
Security Guard
Mazee Groups of companies
2008.12 - 2010.01
Professional Certificate - Hardware and Networking Engineering
Intercom Programming and Manufacturing College of Technology
SSSCE CERTIFICATE -
Donkorkrom Agric Secondary School
BECE CERTIFICATE -
Nana Baadu Junior Secondary School