Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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BISMARK KWADU

BISMARK KWADU

ABU DHABI

Summary

Highly effective at anticipating and accommodating customer needs. Friendly, punctual, and enthusiastic team leader who maintains a positive attitude during peak hours. Organized and detail-oriented waiter with 3 years of experience in the food service industry.

Overview

5
5
years of professional experience

Work History

WAITER

PRIMIER INN
ABU DHABI
06.2023 - 11.2024
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Presented menus and answered questions regarding items.
  • Provided excellent customer service to ensure repeat customers.
  • Ensured all dishes were prepared according to recipe standards.
  • Informed customers of daily specials in an engaging manner.
  • Cleaned dining room chairs, tables, floors and other surfaces regularly.
  • Performed cashier duties such as taking payments, counting change, and issuing receipts.
  • Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
  • Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Replenished condiments, silverware, napkins. as needed during meal services.
  • Stocked server areas with supplies before, during and after shifts.
  • Reconciled cash drawers at the end of shifts to verify sales totals.
  • Set up tables in between patrons to reduce wait times.
  • Informed customers of daily specials and signature menu items.
  • Set up banquet rooms for special events including weddings, parties, business meetings.

WAITER

VOX CINEMA-AL MAYA ISLAND
ABU DHABI
03.2020 - 12.2022
  • Suggested additional items to customers based on their preferences and needs.
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
  • Prepared checks, itemizing total meal costs and taxes.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Cleaned dining room chairs, tables, floors and other surfaces regularly.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Stocked server areas with supplies before, during and after shifts.
  • Informed customers of daily specials in an engaging manner.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Ensured all dishes were prepared according to recipe standards.
  • Responded to ad hoc cleaning duties at end of shift.
  • Greeted guests and answered questions about menu items.

Education

High School Diploma -

OBUASE SENIOR HIGH SCHOOL
ASHANTI REGION-OBUASE
03-2013

Skills

  • Customer service
  • Cash handling
  • Menu knowledge
  • Food safety
  • Order processing
  • Team collaboration
  • Sales techniques
  • Time management
  • Problem solving
  • Feedback collection
  • Self motivation
  • Accurate money handling
  • Strong multitasking
  • Plate presentation
  • Memory retention
  • VIP support
  • Effective communication
  • Interpersonal skills
  • Food safety standards
  • Quality control
  • Catering experience

Languages

English
First Language
English
Elementary (A2)
A2

References

References available upon request.

Timeline

WAITER

PRIMIER INN
06.2023 - 11.2024

WAITER

VOX CINEMA-AL MAYA ISLAND
03.2020 - 12.2022

High School Diploma -

OBUASE SENIOR HIGH SCHOOL

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