BISMARK KWADU
ABU DHABI
Summary
Highly effective at anticipating and accommodating customer needs. Friendly, punctual, and enthusiastic team leader who maintains a positive attitude during peak hours. Organized and detail-oriented waiter with 3 years of experience in the food service industry.
Overview
5
5
years of professional experience
Work History
WAITER
PRIMIER INN
ABU DHABI
06.2023 - 11.2024
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Presented menus and answered questions regarding items.
- Provided excellent customer service to ensure repeat customers.
- Ensured all dishes were prepared according to recipe standards.
- Informed customers of daily specials in an engaging manner.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Calculated charges, issued table checks, and collected payments from customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Replenished condiments, silverware, napkins. as needed during meal services.
- Stocked server areas with supplies before, during and after shifts.
- Reconciled cash drawers at the end of shifts to verify sales totals.
- Set up tables in between patrons to reduce wait times.
- Informed customers of daily specials and signature menu items.
- Set up banquet rooms for special events including weddings, parties, business meetings.
WAITER
VOX CINEMA-AL MAYA ISLAND
ABU DHABI
03.2020 - 12.2022
- Suggested additional items to customers based on their preferences and needs.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Prepared checks, itemizing total meal costs and taxes.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Stocked server areas with supplies before, during and after shifts.
- Informed customers of daily specials in an engaging manner.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Ensured all dishes were prepared according to recipe standards.
- Responded to ad hoc cleaning duties at end of shift.
- Greeted guests and answered questions about menu items.
Education
High School Diploma -
OBUASE SENIOR HIGH SCHOOL
ASHANTI REGION-OBUASE03-2013
Skills
- Customer service
- Cash handling
- Menu knowledge
- Food safety
- Order processing
- Team collaboration
- Sales techniques
- Time management
- Problem solving
- Feedback collection
- Self motivation
- Accurate money handling
- Strong multitasking
- Plate presentation
- Memory retention
- VIP support
- Effective communication
- Interpersonal skills
- Food safety standards
- Quality control
- Catering experience
Languages
English
First Language
English
Elementary (A2)
A2
References
References available upon request.
Timeline
WAITER
PRIMIER INN
06.2023 - 11.2024
WAITER
VOX CINEMA-AL MAYA ISLAND
03.2020 - 12.2022
High School Diploma -
OBUASE SENIOR HIGH SCHOOL
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