Bismark Edusei Opoku

· Process daily settlements for multiple POS merchants, ensuring accurate and timely processing.

· Daily processing of both issuer and acquirer transactions for Visa, MasterCard and China Union Pay.

· Reconciliation of the bank’s Payable and Receivable general ledgers to ensure accuracy and completeness.

· Developed and implemented robust reconciliation procedures, minimizing discrepancies and optimizing the overall settlement and reconciliation process.

· Utilized exceptional problem-solving skills to investigate and resolve complex settlement discrepancies, ensuring accurate financial reporting and adherence to regulatory requirements.

· Collaborate closely with industry partners and third-party vendors to maintain strong relationships and resolve settlement-related issues promptly and effectively.

· Conducted in-depth analysis of transactional data to identify trends, patterns, and anomalies, providing valuable insights to stakeholders and enabling data-driven decision-making.

· Developed and delivered comprehensive training programs for internal teams, enhancing their understanding of settlement processes, risk management, and compliance protocols.

· MoMo and remittance operations-related settlement processing, investigations and dispute handling.

· Provide customer support for escalated issues in the area of card transactions and other e-channels.

· Ensure the daily settlement of all GhIPSS-related products (GhanaPay, GH-Link, GH-QR, GIP and E-zwich).

• Received and processed payments in cash and via electronic transfers and issued receipts.
• Efficiently performed bank lodgments.
• Handled daily reconciliations.
• Followed standard operating procedures in handling deposits, withdrawals and other finance related activities.
• Attended staff meetings and presented ideas for corrective action to be taken.

· Led the initiative to develop a reconciliation tool to streamline and enhance the reconciliation process within the department.

· Served as the departmental representative, liaising between the development team and departmental stakeholders.

· Provided expertise on manual reconciliation processes, facilitating the development team's understanding and enabling them to create a tailored solution.

· Ensured the timely delivery of the reconciliation tool, meeting all project milestones and objectives.

· Conducted user acceptance testing (UAT) and gathered feedback for iterative improvements.

· Trained departmental staff on the usage and functionalities of the reconciliation tool upon its implementation.

· Worked as part a Team in charge of the automation efforts aimed at optimizing settlement processes within the bank.

· Identified areas for automation and developed comprehensive automation strategies.

· Collaborated with cross-functional teams to seamlessly integrate automated solutions into existing workflows.

· Implemented automation tools and technologies to increase efficiency and reduce manual intervention.

· Monitored and evaluated the performance of automated processes, fine-tuning as necessary to ensure optimal outcomes.

· Provided training and support to departmental staff to facilitate a smooth transition to automated processes.

• Conducted various reconciliation on branches Momo payments and receipts in arrears.
• Collected and processed data relevant for the assignment.
• Worked closely with team to executive tasks in a professional fashion.
• Ensured all relevant documentations were submitted in a timely fashion for decision making.