Bismark Awadzi
IT Support
Takoradi,WP
Summary
Veteran IT Support with 6 years leading organizational technology strategy. Adept and knowledgeable at installing and maintaining hardware, software and networking updates. Trains and oversees dedicated tech team to provide maintenance, troubleshooting and IT support. Drafts organizational policy to define standards for technology oversight and use.
Overview
8
8
years of professional experience
Work History
IT SUPPORT
PLOT ENTERPRISE GHANA LTD
Takoradi
10.2019 - Current
- Providing support to ensure the effective running or working of the process line application to aid production.
- Configuration of the server-client network in the company to enable smooth network communication to facilitate work.
- Ensuring that the Biometric Time attendance system is working.
- Responsible for the configuration and implementation of CCTV and Access Control Systems for security violations and access controls respectively.
- Monitoring and managing Wide Area Network connectivity and Intercom PBX system to enhance communication with the company.
- Providing systems administration to ensure the avoidance of data loss, firewall breaches, and unlawful access.
- Provides first-level support in the resolution of computer hardware and software problems.
- Designing, developing, and communicating an IT management plan
- Streamlined IT support processes for quicker response times and improved user satisfaction.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Streamlined IT support processes for increased end-user satisfaction and faster issue resolution.
- Streamlined IT support processes for increased efficiency, reducing ticket resolution times and improving user satisfaction.
- Collaborated with IT support teams to troubleshoot end-user issues related to SAP security configuration, ensuring continuous system availability and performance.
- Contributed to the development of departmental policies and procedures related to IT support services, improving operational efficiency across the board.
- Developed strong rapport with staff members, building trust as a reliable resource for IT support needs.
- Mentored junior IT support engineers, fostering a collaborative environment that promoted professional growth and skill development.
Intern
GHANA PORTS AND HARBOUR AUTHORITY
Tema
06.2018 - 08.2018
- Assisted in the IT Department.
- INFORMATION SYSTEM- Using software Technology to communicate Business needs quickly and smoothly.
- How to use Excel, Access, SharePoint, and Project.
- Ensures virus-free system by regular antivirus updates and scans.
- Troubleshooting any IT device or gadget to solve any issue both hardware and software.
- Software installation and maintenance
- IT DEPARTMENT/MANAGEMENT INFORMATION SYSTEM
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
Skills
- IT support management
Timeline
IT SUPPORT
PLOT ENTERPRISE GHANA LTD
10.2019 - Current
Intern
GHANA PORTS AND HARBOUR AUTHORITY
06.2018 - 08.2018