Bismark Afrifa Appiah
Accra
Summary
I have 13 years of practical knowledge in both frontline and back-office banking. Currently, I work as the team lead of my unit, where I direct the activities of my team members to provide support to our branches and other departments bank-wide. I also coordinate the operations of our CIT agencies to provide services to our CIT customers. My experience has allowed me to develop strong leadership and operational skills, ensuring efficient support and collaboration across the organization. In my spare moments, I enjoy reading books on healing herbs, which helps me unwind and expand my knowledge on natural remedies.
Overview
10
10
years of professional experience
Work History
Team Lead
Universal Merchant Bank
09.2016
- Supervise all day-to-day operations of the Cash Management Unit; ensuring that all business strategies and objectives are implemented effectively
- Monitor and manage all vault balances across UMB branch networks (i.e
- All branches) on a daily basis to ensure they are within insurable limits
- Processing and managing the movement of cash from Head Office vault to UMB branches whenever branches are in need
- Monitor and process (i.e
- Passing necessary entries) all cash received from Outsourced Cash Operations and lodge same into Head Office vault on daily basis
- Perform general reconciliation and balancing of cash management activities via T24 (banking application) or standardized Cash Management operational systems/templates
- These include: End of day reconciliation of cash received and transferred with vault movements
- End of day cash reconciliation with Outsourced Cash Operations
- Posting of transactions to General Ledger as per approved access rights.
Off-site ATM Reconciliation Officer
Universal Merchant Bank
04.2015
- To ensure the availability of a fully functional Automated Teller Machine (ATM) service to customers including the custody and balancing of ATM cash, handling of ATM computer reports and complaints (VISA and GH Links)
- To manage the risk associated with the custody of ATM’s through an effective system of controls.
Customer Consultant
Universal Merchant Bank Limited
02.2012 - 04.2015
- Responsible for opening and/or closing Customer Accounts in line with UMB/other regulatory requirements
- Responsible for ensuring proper control of processes (e.g
- Account Opening/Closing, KYC, Anti Money Laundering activity, etc.) in respect of customers’ accounts in compliance with Bank of Ghana regulations and requirements
- Attend to customer enquiries and manage other related duties such as checking/confirming account balances, requisition and issuance of ATM Pins, cheque books, paying-in slips/booklets, issuance of Statement to customers upon request, internet banking etc
- Handle complaints, queries etc effectively from clients and ensuring complaints are solved within the turnaround time
- Prepare periodic reports on all customer services matrices
- Monitor day-to-day customer service delivery at the branch (internal and immediate environment/surroundings) including all marketing and communication materials and initiate corrective actions as appropriate
- A.T.M
- Custodian.
Tellering/ Branch support staff
Universal Merchant Bank Limited
11.2009 - 01.2012
- Keep custody of second Vault Key and perform related functions
- This includes supervision of cash management duties ((i.e
- Vault transfer/balancing, specie transfers, E-Zwich etc.) as well as the management of ATM operations
- Process entries and bank instruments e.g
- Manager’s cheques, Bankers payments and Drafts as per approved limits and access rights
- Teller Services (receiving and payment of cash to customers)
- Balance/reconcile General Ledger Accounts
- Process Treasury Bills, Fixed Deposit, Call Deposit and book loans for clients
- Monitor to ensure that all customer requests, complaints are investigated and resolved expeditiously
- Liaise with internal and external auditors/inspectors and resolve all audit queries/comments on operational issues.
Branch support staff
Universal Merchant Bank Limited
10.2006 - 10.2009
- Process all house Cheques and other bank’s Cheques (inward and outward clearing) on daily basis
- Process and input Payroll from Institutional / Individual clients
- Supervising all operational risk self-assessment processes relating to Teller Operations
- Undertake call-over of daily banking transactions
- Cross-selling of the bank’s products
- Perform cash management duties (i.e
- Vault transfer/balancing, E-Zwich etc.) including ATM operations
- Supervising all operational risk self-assessment processes relating to Teller Operations.
Teller services
Universal Merchant Bank Limited
04.2005 - 09.2006
- Paying inward remittance to customer from various agents
- Teller Services (receiving and payment of cash to customers)
- Receiving of Clearing of cheques
- Performing the role of a chief cashier
- Balancing of General Ledger Account and submitting of returns at month end
- Persuading remittance customer to open accounts.
Education
BSc Accounting With Computing -
Garden City University College (Affiliated To Kwame Nkrumah University of Science And Technology)
01.2009
DBS (Accounting) -
Sunyani Polytechnic
01.2002
Standard Examination Board (USA) G. C. E ‘O’ Level -
Private Candidate
G.C.E ‘O’ Level -
Private Candidate
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
Contact Tel No
0557-093796
Personal Information
- Date of Birth: 09/03/79
- Nationality: Ghanaian
- Marital Status: Married
References
- Prince Kwesi Nkrumah, Chief Operations Officer, GN Reinsurance Company Limited, 024 410 8141,020 131 3661
- Gabriel Kofi Agamah, Former Business Manager, Universal Merchant Bank Limited, Abeka Branch, 0244-258932
- Dr. Kojo Aboagye-Debrah, Chief Operations Officer, OmniBSIC Bank, 024 433 7312
Timeline
Team Lead
Universal Merchant Bank
09.2016
Off-site ATM Reconciliation Officer
Universal Merchant Bank
04.2015
Customer Consultant
Universal Merchant Bank Limited
02.2012 - 04.2015
Tellering/ Branch support staff
Universal Merchant Bank Limited
11.2009 - 01.2012
Branch support staff
Universal Merchant Bank Limited
10.2006 - 10.2009
Teller services
Universal Merchant Bank Limited
04.2005 - 09.2006
BSc Accounting With Computing -
Garden City University College (Affiliated To Kwame Nkrumah University of Science And Technology)
DBS (Accounting) -
Sunyani Polytechnic
Standard Examination Board (USA) G. C. E ‘O’ Level -
Private Candidate
G.C.E ‘O’ Level -
Private Candidate
Similar Profiles
Mary BaffoeMary Baffoe
Relationship Officer at Universal Merchant BankRelationship Officer at Universal Merchant Bank
Ivan Asante NyarkoIvan Asante Nyarko
Internship Student at Universal Merchant BankInternship Student at Universal Merchant Bank
Julliet AdjeiJulliet Adjei
Customer service Personnel at Universal Merchant Bank (UMB)Customer service Personnel at Universal Merchant Bank (UMB)
JAYNE SEYRAM OFFORIJAYNE SEYRAM OFFORI
Administrative Assistant at Belmar KindergartenAdministrative Assistant at Belmar Kindergarten
Leslie Johnny AnkrahLeslie Johnny Ankrah
Accounts Officer at Forestry CommissionAccounts Officer at Forestry Commission