BILLY KWESI AWASIM

• Performed quality assurance testing on newly developed software applications.
• Researched and analyzed customer feedback to identify areas of improvement.
• Generated reports to track performance metrics of team members.
• Provided technical support for customers in resolving complex issues.
• Assisted in developing strategies to increase customer satisfaction levels.
• Analyzed customer needs and recommended appropriate products or services.
• Coordinated with other departments to ensure efficient workflow processes.

• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Achieved cost-savings by developing functional solutions to problems.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Conducted testing of software and systems to ensure quality and reliability.
• Assisted with customer requests and answered questions to improve satisfaction.
• Prioritized and organized tasks to efficiently accomplish service goals.

• Worked effectively in team environments to make the workplace more productive.
• Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Maintained updated knowledge through continuing education and advanced training.
• Assisted with customer requests and answered questions to improve satisfaction.
• Completed day-to-day duties accurately and efficiently.
• Provided support and guidance to colleagues to maintain a collaborative work environment.

• Identified needs of customers promptly and efficiently.
• Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.

• Clinical Duties:Taking vital signs (temperature, pulse, blood pressure, respiration).
  Assisting with patient exams and minor procedures.
  Preparing examination rooms and sterilizing equipment.
  Performing basic lab tests, drawing blood, and administering medications.
  Updating patient medical records.Administering injections and vaccinations under physician supervision.
  Patient Support:Providing information and education to patients about their health conditions and treatment plans.
  Assisting patients with their psychosocial needs and family concerns.Ensuring the patient flow in the clinic is efficient.
  

Administrative Duties:

• Scheduling appointments, answering phones, and greeting patients.
• Coordinating practice correspondence.
• Maintaining patient files and electronic medical records.
• Processing insurance claims and billin
• Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.