Summary
Overview
Work History
Education
Skills
References
Languages
References
Timeline
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BERVELY AGYEIWAA MARFO OFORI

Accra

Summary

Detail-oriented professional with a Bachelor of Arts in Sociology and extensive experience in legal research, data entry, and administrative support. Proven ability to draft legal documents, manage client registrations, and uphold data integrity. Possesses strong communication and organizational skills, complemented by a commitment to enhancing corporate governance. Aims to leverage expertise in high-pressure environments to support organizational objectives effectively.

Overview

4
4
years of professional experience

Work History

FRONT DESK PERSONNEL

FRANKLYN MEDICAL CENTER
Accra
09.2024 - Current
  • Coordinated medical appointments effectively.
  • Supported clients to choose the best specialist.
  • Proficient in evaluating patient conditions.
  • Ensured timely and accurate medical assistance for patients.
  • Oversaw healthcare insurance sales intake.

CUSTOMER CARE EXECUTIVE & SALES EXECUTIVE

GIG BEAUTY BAR
06.2024 - 08.2024
  • Coordinated appointments matching both client and customer timetables.
  • Managed on-time delivery and payments of orders.
  • Analyzed customer data to develop innovative strategies.
  • Transferred calls to appropriate agents or departments effectively.
  • Created clear quotas for the team based on projections.
  • Facilitated team performance reviews.

Paralegal

J.K. Agyeman and Associates
01.2024 - 05.2024
  • Conducted research on legal documentation.
  • Utilized legal software and databases for case management and legal research.
  • Created contracts, pleadings, and various legal documents.
  • Managed appointment scheduling.
  • Created and shared internal messages.
  • Generated and updated office records.

Intern

Commission of Human Right and Administrative Justice (CHRAJ)
01.2021 - 02.2024
  • Generated incident summaries ensuring complete details for accountability.
  • Fulfilled responsibilities as rapporteur for numerous outreach programs.
  • Demonstrated improved skills through clear presentation of complicated information.

Data Entry Officer

Social Security and National Insurance Trust
08.2022 - 11.2023
  • Managed day-to-day registration-related activities for clients and customers
  • Supervised team members in data entry tasks
  • Established a quality assurance process for captured data to facilitate easier extraction of statistical information for analysis and decision making
  • Streamlined the merging of disjointed but related data from the Social Security and National Insurance Trust (SSNIT) and National Identification Authority (NIA), ensuring data integrity

Education

Bachelor of Arts (BA) - Sociology

Kwame Nkrumah University of Science And Technology
Kumasi
08.2022

West African Examination Council - General Arts

Krobo Girls’ Senior High School
Odumase Krobo
09.2018

Skills

  • Expertise in Microsoft Office Applications
  • Excellent communication and writing abilities
  • Detail-oriented
  • Strong multitasking capabilities
  • Team performance management
  • Legal research
  • Strong awareness of human values
  • Insurance processing

References

Available upon request

Languages

English
First Language
English
Advanced (C1)
C1
Twi
Beginner
A1

References

References available upon request.

Timeline

FRONT DESK PERSONNEL

FRANKLYN MEDICAL CENTER
09.2024 - Current

CUSTOMER CARE EXECUTIVE & SALES EXECUTIVE

GIG BEAUTY BAR
06.2024 - 08.2024

Paralegal

J.K. Agyeman and Associates
01.2024 - 05.2024

Data Entry Officer

Social Security and National Insurance Trust
08.2022 - 11.2023

Intern

Commission of Human Right and Administrative Justice (CHRAJ)
01.2021 - 02.2024

Bachelor of Arts (BA) - Sociology

Kwame Nkrumah University of Science And Technology

West African Examination Council - General Arts

Krobo Girls’ Senior High School

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