BERTHA TETTEH MAKU
Accra
Summary
A determined, innovative individual with a teachable character and passion for making positive impact. I seek to advance my personal career in an organization where my experience in customer relationship management, developemt and project and programmes management, will be brought to light in an organization to help achieve its goals.
Overview
7
7
years of professional experience
Work History
Client Services Executive
Ghana Enterprises Agency (formerly, National Board for Small Scale Industries), New Juaben South District Assembly
Koforidua
08.2020 - 07.2021
- Managed client relationships and develop new customer relationships through effective client relationship management.
- Developed detailed reports on customer satisfaction levels and service delivery performance.
- Maintained accurate records of all client interactions utilizing appropriate software systems.
- Documented client's accurate records of all client interactions utilizing appropriate software systems.
- Created comprehensive project plans outlining goals, timelines, resources, and deliverables for each client engagement.
- Assisted clients with registration into the CAPBUSS and MasterCard Young Africa Works programs.
- Assisted in creating an enabling environment for the clients of NBSSI and any other visitor that seeks the service of the office.
- Assisted the director in facilitating training programs for Clients and other clients with registration into the CAPBUSS and MasterCard Young Africa Works programs.
Class Tutor
Lamb of God International School
09.2014 - 08.2015
- Developed lesson plans and teaching materials to facilitate effective learning.
- Conducted regular assessments of students' knowledge and understanding of course material through assignments, tests, and exams.
- Adapted teaching methods to meet the individual needs of diverse learners.
- Fostered a productive learning environment for students using positive reinforcement strategies to facilitate positive behaviors and enhance learning outcomes.
Assistant Planning Officer
Upper Manya Krobo District Assembly, Development Planning Unit
- Assisted the planning officer in the review of Medium Term Development Plans.
- Prepared detailed reports and presentations summarizing the results of studies related to urban planning projects.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Organized and managed a complex calendar of appointments, meetings, and travel arrangements for the executive team.
Education
Bsc(Hons) Development Management -
University for Development Studies, Tamale
01.2019
WASSCE -
Asesewa Senior High School
01.2013
Skills
- Proactive
- Committed to excellence
- Excellent communication skills
- Ability to adapt quickly
- Attention to detail
- Excellent documentation skills
- Excellent writing skills
- Microsoft suite
Accomplishments
February 2020 - Facilitated a two-day training program in the absence of the New Juaben South District director of Ghana Enterprises Agency
Researchandtraining
- 07/2019, Assessing the contribution of microfinance institutions to women empowerment in the Wa Municipality: an example of Sinapi Aba Savings and Loans.
- 2015-2017, Research conducted (TTFPP) on Community Profile, Identification of Community Problems and Potentials and A Proposal for Intervention at Kpani in the Chereponi District (Northern Region).
Training Activities
- 07/2015 - Community profiling and needs assessments
- 2016/2017 - District Medium Term Development Plan preparation
- 2017/2018 - Strategic plan and NGO management
- 2018/2019 - Preparation and assessment of business plan
Languagesspoken
- English, Twi, and Ga
Volunteer Experience
- 10/2021, Date, Enoch Mission, Administrative Assistant, Transcribing of audio sermons, Documentation, Receiving of visitors, General housekeeper
- 08/2020-07/2021, Ghana Enterprises Agency (formerly, National Board for Small Scale Industries).
- 2018-2019 Students Christian Council (SCC) Mass choir mass theater (MCMT), Wa Campus, Vice president, Perform the functions of the spiritual head of the family in the absence of the president, Form committee in the family to take up specific task., Chairing meetings., Ensuring that other executives perform their functions well.
- 07/2015, Nutrition Links Projects Asesewa, Serving as a mentor for adolescent girls in the community., Educating the adolescent girls on specified topics given by the organization, such as time management, personal hygiene etc.
Hobbies and Interests
- Community work
- Writing
- Reading
References
To be provided upon request.
Timeline
Client Services Executive
Ghana Enterprises Agency (formerly, National Board for Small Scale Industries), New Juaben South District Assembly
08.2020 - 07.2021
Class Tutor
Lamb of God International School
09.2014 - 08.2015
Assistant Planning Officer
Upper Manya Krobo District Assembly, Development Planning Unit
Bsc(Hons) Development Management -
University for Development Studies, Tamale
WASSCE -
Asesewa Senior High School
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