Vida Serwaa
Accra
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Director IIA
Ministry Of Works And Housing
08.2018 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Organized weekly staff meetings and logged minutes for corporate records.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Coached new employees on administrative procedures, company policies and performance standards.
Records Officer
Juaso Government Hospital
09.2014 - 08.2015
- Updated records with new information.
- Followed confidentially regulations to maintain privacy.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Maintained 100% efficiency for large record volume organization.
- Maintained accuracy, completeness and security for medical records and health information.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Maintained database for storage and retrieval of medical records.
- Followed exact procedures for handling transfers and other releases of medical records.
- Accurately pulled patient records for upcoming appointments and procedures, typically within 5 minutes.
- Secured medical records against loss or unauthorized access.
- Utilized DHIMS to manage and confirm patient data, such as insurance, demographic and medical history information.
- Processed patient admission and discharge documentation.
- Supported smooth admission and discharge processes by handling associated documents.
Education
Bachelor Of Fine Arts - Sculpture
K. N. U. S. T.
Kumasi10.2014
W. A. S. S. C. E. - Visual Arts
Ejisuman Senior High School
Ejisu07.2008
Skills
- Good communication and negotiation skills
- Good numeracy and literacy skills
- Program File Distribution
- Customer Service
- Back Office Operations
- Detailed Meeting Minutes
- Mail Management
- Data Entry Documentation
- Process Optimization
- Document Retrieval
- Office Management
- Workflow Planning
- Critical Thinking
- Microsoft Office
- Sorting and Labeling
- Data Management
Accomplishments
- Awarded "Employee of the Month" in July 2019 for delivering outstanding administrative support.
- Assisted management with the training of 17 new staff members.
Languages
English
Advanced (C1)
Twi
Bilingual or Proficient (C2)
REFEREES
Mr. Ebenezer Sam
Director, HRMD.
Ministry of Works and Housing
0243473224
Mr. Emmanuel Eyram Donkor
Senior Lecturer,
K. N. U. S. T.
0507841773
Certification
- The competency Training of Assistant Director IIB & analogous grade (year 3) -2021
- The competency Training of Assistant Director IIB & analogous grade (year 2) - 2020
Timeline
Assistant Director IIA
Ministry Of Works And Housing
08.2018 - Current
Records Officer
Juaso Government Hospital
09.2014 - 08.2015
Bachelor Of Fine Arts - Sculpture
K. N. U. S. T.
W. A. S. S. C. E. - Visual Arts
Ejisuman Senior High School
- The competency Training of Assistant Director IIB & analogous grade (year 3) -2021
- The competency Training of Assistant Director IIB & analogous grade (year 2) - 2020
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